Resource Coordinator

Position Information

Recruitment/Posting Title

Resource Coordinator

Job Category

Staff & Executive - Healthcare - Medical and Patient Services

Department

NJMS-Medicine-Infectious Disease

Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Resource Coordinator for the department of Medicine at the New Jersey Medical School.

The Resource Coordinator plays a critical role in supporting the success of the patient navigators working within the Routine HIV and STI Linkage Program in the Emergency Room and Greater Newark Community via community engagement activities. This position assists with quality assurance and quality improvement activities, chart reviews, training, and program efficiency. The Resource Coordinator also ensures adherence to protocols, supports data tracking and documentation, and facilitates coordination among patient navigators, medical providers, and community partners. The role is designed to deliver effective linkage to care for clients across the HIV status spectrum—newly diagnosed, at risk, or living with HIV.

Among the key duties of this position are the following:

• Provides direct day-to-day support to ensure clients are effectively linked to HIV/STI prevention, care, or treatment services.
• Supports onboarding and ongoing training of staff within best practices related to linkage to care, harm reduction, data entry, and client engagement.
• Orients clients and provides information about the available services of the ID Practice.
• Monitors and tracks client progress and compliance with medical/lab requirements and treatment plan.
• Answer client telephone calls. Correctly processes information for appointment scheduling, answer questions, and assist with problem solving. Screens emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times. If necessary, transfers calls to an appropriate person or department to assist the client.
• Ensures referrals are scheduled in a timely manner documenting results to clinic SN PNs, MCM and physician.

FLSA

Exempt

Grade

23S

Salary Details

Minimum Salary

Mid Range Salary

Maximum Salary

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours

37.50

Daily Work Shift

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

HPAE 5094

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

• Bachelor's Degree in a Health, Public Health, Social Work, or other relevant field required, plus three (3) years of relevant experience, particularly in HIV/STI services, case management, or patient navigation.
• Equivalent education, experience, and/or training may be substituted for the degree requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Computer literacy with competence in Microsoft Office components required.
• Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded & non-judgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.
• Teamwork: Exhibits objectivity & openness to other's views; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Preferred Qualifications

• Five years of experience preferred.
• NJDHSS HIV counselor certification preferred.
• Knowledge of Newark community preferred.
• Bilingual skills (English/Spanish) preferred.

Equipment Utilized

Physical Demands and Work Environment

• Physical Demands: Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently. Extensive reading and extended sitting, ability to move from unit to unit. Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus. Position requires lifting to 10 lbs.; on occasion more based upon client demands. Assist with transportation services in the clinic.
• Work Environment: Occasional (less than 1/3 of time) exposure to bloodborne pathogens that requires use of personal protective equipment.

Special Conditions

Posting Details

Posting Number

25ST2403

Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Newark (RBHS)

City

Newark

State

NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.