Housing Case Manager

General Description

Under the supervision of the Senior Housing Supervisor (SHS) the Housing Case Manager's (HCM) core function is the coordination of care for resident services. The HCM will provide; education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations).

The HCM will provide direct services to residents; prepare assessments; develop and implement individual service plans; assist residents in achieving goals; facilitate groups and activities; teach and/or assist residents in developing ADA skills, communication and self-advocacy skills, facilitate resident involvement and community activities; make referrals to community-based services; assist in accessing and maintaining entitlements/benefits; advocate for needed services; assist residents in meeting the obligations of tenancy.

Essential Duties and Responsibilities

• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice
• Participates in agency orientation of program operations, policy, procedure, goals and objectives
• Facilitates the integration of the residents into the community, using community-based services whenever possible
• Maintains accurate case file records and reports based on the requirements of each funding source/program
• Is responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, insuring that the completion of these documents is in accordance with agency policy, procedure, or business practice. Documentation includes both written and data entry as required
• Submits resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice
• Is responsible for the renewal of file documents with expiration dates that include; Release of Information (ROI) and/or Consents to Release Information, Physician Authorization's, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification
• Ensures that licensed apartments are maintained at standards established for apartment recertification; reporting the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice
• Ensures resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice. The HCM will assist as appropriate with delinquency issues
• Assists, as needed, residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding
• Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues
• Acts as a resource and assist residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams
• Serves as a resource to ensure that the resident has access to services and to ensure that the rights and confidentiality of the resident are not overlooked or denied
• Conducts routine housing inspections to see how residents are doing and to identify those who need help. Communicates concerns with the SHS and work with the resident to maintain their unit or assist them to access homemaker or other needed services. Intervention should be timely
• The HCM is required to attend staff meetings, treatment team / provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice
• Conducts housing-related screening, client intake and assessments to assess the need for services/supports and to ensure that all documentation is complete
• Ensures that all program criteria and eligibility are met in accordance with established regulations/guidelines/procedures
• Assesses, advocates, and provides linkages to community-based services to individuals
• Processes Catholic Charities residential housing admissions in accordance with established procedures.
• Developing relationships with area landlords in order to facilitate recipient placement
• Assist recipient with the housing search process, including (as needed), helping recipients identify suitable housing options, accompanying recipients to view units, advocating for recipients with landlords, and assisting recipients with paperwork
• Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Qualifications

Education: Associate's degree in human services or related field preferred.

Credentials: Valid NY State Driver License and access to a reliable vehicle

Experience: Minimum of two years' experience in Human Services or related field

Relevant years of experience and education will be considered

Additional Qualifications:

• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Ability to work independently and as part of a team.
• Ability to understand written, oral and computer instruction.
• Ability to multi-task and prioritize duties.
• Willingness to work a flexible schedule, based upon needs of the Agency.
• Possess excellent verbal and written communication skills.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Possession of a valid NYS Driver's license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Correctly follow procedures for mandated reporting and responding.
• Background checks may be required per program regulations.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Ability to understand the concept of "mandated reporter" and is diligent in reporting situations to the proper authorities when children may be at risk for abuse and/or neglect.
• Correctly follow procedures for mandated reporting and responding
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR's corporate compliance and ethics program

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.

Requirements:

Qualifications

Education: Associate's degree in human services or related field preferred.

Credentials: Valid NY State Driver License and access to a reliable vehicle

Experience: Minimum of two years' experience in Human Services or related field Relevant years of experience and education will be considered

Additional Qualifications:

• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Ability to work independently and as part of a team.
• Ability to understand written, oral and computer instruction.
• Ability to multi-task and prioritize duties.
• Willingness to work a flexible schedule, based upon needs of the Agency.
• Possess excellent verbal and written communication skills.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Possession of a valid NYS Driver's license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Correctly follow procedures for mandated reporting and responding.
• Background checks may be required per program regulations.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Ability to understand the concept of "mandated reporter" and is diligent in reporting situations to the proper authorities when children may be at risk for abuse and/or neglect.
• Correctly follow procedures for mandated reporting and responding
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR's corporate compliance and ethics program

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.