Associate Director, Lifecycle Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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Job Description:

J&J Innovative Medicine is recruiting for an Associate Director, Lifecycle Solutions located in Titusville, New Jersey.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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This is a hybrid role available in New Jersey. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

Purpose: The Associate Director, Lifecycle Solutions will be responsible for the design, build and implementation of access and affordability products in the Innovative Medicine pipeline. They will also be responsible for driving program efficiency & transitioning programs for mature/established products. The position will lead the transition of patient support programs after product launch to the appropriate program owner. 

They will also support the sunset of programs, identifying best practices, areas of efficiency and value-added services to align with business needs. You will be a member of the Patient and Customer Care Solutions (PCCS) team, working closely with the Established Products Group (EPG) and the PECS patient experience pipeline team along with other patient solutions teams to prioritize business challenges , identify viable solutions, explore innovative partnerships, and define metrics of success ensuring that more patients can start and stay on therapy.

This position is responsible for compliant operations of solutions supporting patients as they seek to start and stay on their prescribed treatment. Your work will provide a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.

Day-to-day Responsibilities:

The Associate Director, Lifecycle Solutions will be responsible for driving program efficiency & transitioning programs for mature / established products and may also design & build access and affordability programs and processes for new products in the Innovative Medicine pipeline.  Their day-to-day responsibilities include:

• Access & Affordability Strategy: Drive efficiency in program sunset for established products.  Identify, design and build innovative access & affordability solutions for pipeline brands. Drive appropriate use of standard programs across therapeutic areas by leveraging existing portfolio best practices.

• Collaborate: Partner with multiple external/internal partners across IT, Patient Support Programs, etc. to develop and execute solutions that can positively impact patient access and affordability experience.

• Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition, utilizing cutting edge financial and technology solutions.

• Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; effectively communicate and manage internal and external stakeholders to ensure successful delivery.  Define and create efficient processes for mature established products for future business solutions. 

• Program Operations & Compliance: Partner with suppliers in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), copy approval process, SOPs, training, and compliance planning.  Facilitate program hand-off to other PECS Solutions teams and/or the Established Product Group, as appropriate.

• Goal Setting: Define KPIs, operational metrics, and related goals for access and affordability program awareness and utilization to inform program implementation and monitoring post-launch.

• Advancing Equity in Healthcare: Uncovering and addressing the needs of underserved populations for access & affordability solution awareness and enrollment.

• Communications Planning: Utilize communication and training in support of patient support programs - influencing indirectly through brand patient and professional marketing teams. Communicate process changes and capabilities across the organization as needs permit.

• Culture: Support a culture of learning, smart risk-taking and experimentation

• Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.

• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You feel energized to be part of a team that is building new programs and novel models to support patients. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short – you learn from it.

Qualifications/Requirements:

• Bachelor's degree required

• A minimum of 7 years of healthcare business experience is required

• A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.

• Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors and financial support resources in the US market

• Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required; comfort working in "white space" preferred

• Applying an understanding of value-based healthcare economics, systems,