Case Manager

Bridging Futures Case Manager

Location/Schedule: Crossnore, NC (Avery Campus); Full-Time. Travel throughout the assigned region will be required.

Your Impact: As a Bridging Futures Case Manager, you'll play a meaningful role in helping young adults ages 17-21 transition into independence with confidence and support. Every day, you'll walk alongside teens and young adults who have experienced trauma - helping them navigate housing, education, employment, health care, life skills, and community supports. Your work directly shapes outcomes for youth preparing for adulthood. You'll collaborate with an interdisciplinary team, champion permanency and stability, and help young people build the resilience and long-term supports they need to thrive.

Hiring Range: $43,000 to $52,000 annually - Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.

Benefits:

• Defined Contribution Benefits Plan including options for:
• Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
• Life, Short-Term Disability, and Long-Term Disability plans
• Critical Illness and Accident coverage options
• Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave - Based on Tenure
• Ongoing Training
• 20 Days PTO, 11 Paid Holidays

Education/Experience:

• Meets requirements for a Qualified Professional which are:
• Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and Futures; or
• Bachelor's degree in a human services field and two years' experience with the current population; or
• Bachelor's degree in a non-human services field and four years' experience with the current population
• Two (2) years experience as a Case Manager or similar direct care position required.
• Experience working with teens/young adults in residential programs, foster care, or youth mental health services preferred.

Skills and Competencies:

• Strong understanding of the mental health and child welfare systems, along with the ability to navigate community resources and system-of-care networks.
• Ability to work collaboratively within an interdisciplinary team while also exercising sound independent judgment when making decisions.
• Excellent organizational skills, including the ability to manage documentation, maintain electronic records, and prioritize multiple tasks effectively.
• Demonstrated trauma-informed communication skills and the ability to build trusting, professional relationships with young adults and their support systems.
• Ability to remain calm, flexible, and solution-focused when responding to crises or challenging situations.
• Proficient with technology, including Google Workspace, Microsoft Office, and Electronic Health Record systems.
• Committed to cultural humility, inclusive practices, and supporting youth who come from diverse backgrounds and experiences.
• Brings enthusiasm, creativity, and a willingness to learn, adapt, and contribute positively to a team-driven, mission-centered environment.

Key Responsibilities:

• Manage a caseload of up to 15 young adults in the Bridging Futures program.
• Facilitate development and updates to the Person-Centered Plan (PCP).
• Coordinate with DSS, DJJ, school staff, community providers, and clinical professionals.
• Link youth with permanency planning services, life skills training, community resources, and natural supports.
• Document progress, interventions, and critical incidents within the Electronic Health Record.
• Assist youth in crisis situations using trauma-informed approaches.
• Support transitions to independence (housing, education, employment, finances).
• Build strong therapeutic relationships with clients and their support systems.
• Provide transportation and support for appointments and activities as needed.
• Maintain ongoing communication with guardians, providers, and team members.
• Submit and follow up on Level 2 & 3 Critical Incident Reports.
• Gather service records, educational documentation, and medical records.
• Promote safety, inclusion, and Sanctuary Model practices across all interactions.

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.