Client Care Coordinator

Monday - Friday 8:30am - 5:30pm

The Center of Hope for Behavioral Health's purpose is to enhance the well-being of students, adults, and families through comprehensive behavioral health care services in a supportive and inclusive environment. We commit to helping heal through our Core Values of Collaboration, Integrity, Respect, and Excellence. Thank you for your interest in joining our team.

The Center of Hope for Behavioral Health, Inc. is a nonprofit organization providing outpatient mental health counseling, adolescent services, and housing services for women and children. Our mission is rooted in hope, healing, and recovery—and we are seeking a motivated, experienced professional who shares that belief and wants the very best for our clients, staff, and agency as a whole.

This position is not just administrative—it is mission-critical. As the first point of contact for guests, clients, families, and community partners, you represent the spirit, professionalism, and values of the Center of Hope every single day.

This role requires initiative, follow-through, and a consistently positive, hopeful attitude. You will be trusted to manage multiple priorities simultaneously, respond with urgency, and take ownership of outcomes. The ideal candidate understands that their work directly impacts client access to care, clinician productivity, and the overall effectiveness of the agency.

You must be someone who:

• Takes pride in being reliable, organized, and proactive
• Thrives in a fast-paced behavioral health environment
• Genuinely wants the best for the agency, its employees, and the clients we serve
• Understands that excellence at the front desk sets the tone for the entire organization

Alignment with our Core Values—Collaboration, Integrity, Excellence, and Respect—is essential.

• Serve as the first point of contact for all guests, clients, families, vendors, and community partners
• Receive and process all incoming client referrals with urgency and accuracy
• Answer all incoming phone calls professionally, warmly, and clearly
• Check voicemails regularly and return calls to schedule intakes within 24 hours of referral submission
• Prioritize phone responsiveness and appointment scheduling at all times
• Enter all new client information accurately into CRM and EHR systems
• Confidently explain Center programs and services with an attitude of hope and belief in healing
• Match clients to clinicians based on client preferences and clinician specialization
• Provide clients and families with up-to-date information on community resources and services
• Maintain familiarity with and proper use of the Center's Resource Database
• Provide administrative and operational support to the Operations Manager
• Complete additional administrative duties as assigned to support agency goals

• Minimum of two (2) years of experience in a behavioral health, social work, or healthcare environment
• Minimum of two (2) years of front office and healthcare scheduling experience (required)
• Warm, welcoming, and professional demeanor with excellent verbal communication skills
• Strong multitasking and organizational skills in a fast-paced setting
• Demonstrated initiative and ability to work independently toward goals
• Consistently hopeful, solution-focused, and team-oriented attitude
• High attention to detail and commitment to accuracy
• Ability to interact compassionately and professionally with individuals in distress
• Willingness and ability to meet weekly, monthly, and annual Key Performance Indicators (KPIs)

Here is a more inspirational, tightened version designed specifically for job boards while still clearly communicating mission, culture, and expectations:

At the Center of Hope for Behavioral Health, your work matters. You are part of a mission to bring hope, healing, and access to care to individuals and families who need it most.

As the first point of contact, you help set the tone for every client's journey—offering professionalism, compassion, and urgency when it matters most. We value team members who take initiative, care deeply about outcomes, and want the best for our clients, coworkers, and the agency as a whole.

Here, you'll find a purpose-driven culture rooted in hope, accountability, and excellence—where your contributions are seen, your growth is supported, and your role truly makes a difference.

If you're looking for more than a job and want to be part of meaningful work that changes lives, we invite you to join us.

Equal Opportunity Employer

Center of Hope for Behavioral Health is an equal opportunity employer and values diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, or any other protected characteristic.

Compliance Notice

In accordance with Tennessee Code Annotated § , a background check and state abuse registry check are required for this position.

$15 - $20 per hour