We are currently looking for a talented Assistant General Manager for The Book Tower Detroit. The ideal AGM will match our culture, be an "out of the box" thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture.
Our candidate must be a team player with exceptional technical and communication skills. You must love to be "hands on" and not prefer supervising from your desk. This person will need to have a good sense of project and time management skills. Strongest candidates will have a hospitality background and experience in a supervisory role.
Key attributes of our Assistant General Manager:
A person who enjoys a fast-paced work environment and can respond quickly and smartly. Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes. A person who is able to blend an authentic, unique, and personalized service with a professional approach. Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own. Job Description:
The AGM actively contributes to the overall operation of the hotel (Front Office, Housekeeping, Maintenance) by demonstrating strong leadership, organization, and understanding of brand standards. Operate all aspects of the property in the absence of the General Manager by following brand standards and established operating procedures as set forth by leadership. Assist the GM to achieve maximum profitability through active cost and labor control. Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times. Assure the highest standards of security for residents and employees. Facilitate all departmental work schedules. Conduct employee performance evaluations as prescribed. Ensure all team members are trained to maximize service, productivity and efficiency. Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance. Oversee established procedures to maximize productivity and control inventories for all departments. Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives. Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction. Assist with Accounts Payable duties by ensuring timely
