Front Desk Agent

**Job Overview:** We are seeking a highly skilled and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a vital role in ensuring a seamless and memorable stay. This role requires a warm and welcoming demeanor, strong communication skills, and the ability to handle multiple tasks simultaneously. If you are passionate about delivering exceptional guest services and are looking for a new opportunity, we encourage you to apply. **Duties:** - Greet and register guests in a friendly and efficient manner, providing detailed information about hotel services, amenities, and policies. - Respond to guest inquiries and resolve any issues promptly and professionally. - Manage phone calls and messages, handling reservations, requests, and complaints in a timely and courteous manner. - Utilize hotel management software to process guest transactions, update guest records, and perform night audits. - Maintain a clean and organized front desk area, ensuring all necessary documents and supplies are readily available. - Provide support to other departments, including housekeeping, maintenance, and food and beverage services. - Demonstrate strong phone etiquette and engage in multilingual conversations to accommodate guests from diverse backgrounds. - Offer personalized recommendations for local attractions and activities, ensuring guests have a memorable stay. - Perform night audits to ensure accuracy in hotel records and to identify areas for improvement. **Experience:** - Previous experience in a front desk or hospitality role is highly desirable. - Experience with hotel management software and phone systems is required. - Bilingual or multilingual skills are a plus, as we strive to provide exceptional guest services to visitors from around the world. - Strong customer service skills and a commitment to delivering exceptional hospitality experiences. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - High school diploma or equivalent is required; hospitality management certification is an asset. **Skills:** - Night audit - Phone systems - Bilingual - Phone etiquette - Guest services - Front desk - Multilingual - Customer service - Hotel management - Hospitality

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person