Assistant Manager-Vineyards

The purpose of this job description is to communicate the responsibilities and duties associated with the position of ASSISTANT MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills and physical requirements closely and that you understand that, by signing this document, you are verifying that you can perform all the duties, have the skills and posses the physical abilities that are necessary to perform the job as described.

JOB BRIEF: The Assistant Manager is to assist the Manager in effectively managing the assigned property. In the Manager's absence, the Assistant Manger will assume all responsibilities associated with accomplishing property objectives as set forth by the Area/Regional Supervisor and the Property Owner. In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, monthly and quarterly reports including accurate reporting of rents and deposits received.

FUNCTIONS OF THE JOB

• Conduct all business in accordance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, HUD regulations and local ordinances pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws and all other laws pertaining to apartments. Required to attend periodic Fair Housing seminars.
• Assume manager's responsibilities in absence of a manager including property operation and supervision of personnel.
• Access, input, and retrieve information from the computer.
• Maintains all resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check notices).
• Deposits all receipts by 2 p.m. each day
• Updates reports concerning notices to vacate on a daily basis and provides information to the Manager.
• Proof reads all lease paperwork and process move-ins and move-outs.
• Organizes and files all applicable reports, leases and paperwork.
• Process all security deposit move-out reports.
• Involved in design and implementation of resident retention activities.
• Responsible for contacting residents well in advance of their lease renewal date to secure a renewed lease.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
• Responsible for daily updating the service requests on the computer.
• Delivers notices to residents.
• Physically inspects property when on grounds, picks up litter and reports any service needs to manager or maintenance staff. Will also inspect move-outs and vacancies when requested.
• Clean office area (e.g., take out trash, vacuum, dust).
• Maintains positive customer relations attitude.
• Answers and handles incoming phone calls from prospective residents, current residents, vendor/suppliers, etc.
• Must be knowledgeable of all phases of leasing and resident retention.
• Greets prospective residents, shows property and performs leasing duties as needed.
• Maintains awareness of local market conditions and trends. Contributes ideas to Manager for marketing property and improving resident satisfaction.
• Active in outreach marketing, and surveys of market competition.
• Performs any additional duties assigned by Manager or Area/Regional Supervisor. Supervisory Responsibilities:
• Assume all duties of the Manager in the event of the Manager's absence.

Scheduling:

The schedule is based upon business necessity. Weekend and evening work is occasionally required. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
• Resident Service – Manages difficult or emotional resident situations; Responds promptly to resident needs; Solicits tenant feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time
• Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
• Treats others with respect and consideration regardless of their status or position.

Requirements:

See above