QA Manager – Credit Risk DecisioningExlService Holdings, Inc. • Halifax, England, United Kingdom
QA Manager – Credit Risk Decisioning
ExlService Holdings, Inc.
- Halifax, England, United Kingdom
- Halifax, England, United Kingdom
Über
QA Manager – Credit Risk Decisioning
role at
EXL
EXL (NASDAQ: EXLS)
is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.
Location:
Halifax, United Kingdom (Flexible hybrid working)
We are seeking an accomplished
QA Manager
to lead the
quality assurance and testing
of complex
credit risk decisioning programmes
within the
retail banking
domain. In this senior role, you will define and execute the
end-to-end QA strategy , ensuring that all credit risk systems and processes meet the highest standards of quality, compliance, and performance.
You will collaborate closely with delivery, business, and technology teams to validate decisioning logic, drive agile testing practices, and ensure alignment with business objectives and regulatory requirements. This position offers an exciting opportunity to influence large-scale transformation programmes, lead high-performing QA teams, and drive continuous improvement within a dynamic, fast‑paced, and highly regulated environment.
As part of your duties, you will be responsible for:
Develop and own the
QA strategy and framework
for credit risk decisioning systems and processes.
Lead
test planning, execution, and automation , ensuring quality, compliance, and audit readiness.
Collaborate with delivery, business, and technology teams to validate solutions and ensure alignment with business intent.
Drive
agile testing practices , including
continuous integration ,
test automation , and
iterative validation .
Oversee
defect management ,
risk assessment , and
root cause analysis
to uphold quality standards and delivery timelines.
Mentor and guide QA teams to adopt best practices, fostering a culture of
continuous improvement
and
delivery excellence .
Qualifications and experience we consider to be essential for the role:
Proven experience in
retail banking , with a solid understanding of
credit risk strategies
and
decisioning logic .
Ability to interpret and validate decisioning rules against business and compliance requirements.
Strong hands‑on experience in
SAS programming
for data validation, test data creation, and analysis.
Proficiency in Excel and
QA/testing tools ; experience in test automation and CI/CD environments.
Demonstrated success managing large‑scale QA programmes with multiple stakeholders.
Excellent stakeholder management, communication, and leadership skills.
Skills and Personal attributes we would like to have:
Experience testing
credit risk systems
or supporting
strategy optimisation initiatives .
Advanced
SAS programming
skills for testing and data validation.
Prior QA leadership experience within
major retail banks .
Professional certifications such as
ISTQB ,
Agile , or
Project Management (e.g. PMP, PRINCE2) .
To be considered for this role, you must already be eligible to work in the United Kingdom.
Seniority level Mid-Senior level
Employment type Contract
Job function Consulting, Information Technology, and Other
Industries Business Consulting and Services and Banking
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Sprachkenntnisse
- English
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