Orthodontic Receptionist

Overview
We are seeking a dynamic and friendly Orthodontic Receptionist to join our healthcare team, serving as the first point of contact for patients, visitors, and staff. This vital role ensures smooth front desk operations, provides exceptional patient service, and supports the overall efficiency of our medical practice. The ideal candidate will bring enthusiasm, professionalism, and a strong foundation in medical administrative support to create a welcoming environment while managing essential clerical duties with precision and care. This paid position offers an exciting opportunity to contribute to a thriving healthcare setting dedicated to quality patient care.

Duties

• Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently.
• Verify patient insurance coverage through insurance verification processes, including Medicare and other third-party payers.
• Schedule appointments ensuring accuracy and timely follow-up.
• Answer multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages when necessary.
• Maintain accurate medical records by filing documents correctly and updating patient information within systems like Cloud9.
• Assist with documentation review, ensuring all medical records are complete and compliant with HIPAA regulations.
• Support medical billing processes by understanding insurance claim procedures related to dental collection efforts.
• Manage front desk operations including patient intake, appointment reminders, and handling walk-in inquiries with a friendly demeanor.
• Perform office management tasks such as filing, data entry, typing (including 10-key typing), and maintaining organized office supplies.
• Collaborate with clinical staff to facilitate care plans and ensure seamless communication between patients and healthcare providers.
• Uphold confidentiality standards by adhering to HIPAA guidelines during all interactions involving protected health information (PHI).
• Utilize computer skills across platforms like Microsoft Office to prepare reports, correspondence, and other administrative documents efficiently.

Experience

• Prior experience in a medical office setting or healthcare environment is highly preferred; clinic or dental office experience is a plus.
• Familiarity with insurance verification processes including Medicare and private insurance plans.
• Excellent customer service skills with the ability to handle sensitive situations professionally and compassionately.
• Bilingual abilities are desirable to serve diverse patient populations effectively.
• Strong clerical skills including filing, data entry, typing (including 10-key), and managing multi-line phone systems.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail and accuracy in documentation review.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person