Office Coordinator

About Atronic:

Atronic Alarms is a trusted leader in security and fire protection solutions, proudly serving our residential and commercial customers for over 40 years. We are committed to delivering state-of-the-art systems, reliable service and peace of mind. Our team is growing and we are looking for a skilled Office Coordinator to join us in Omaha.

Position Overview:

The Office Coordinator serves as the first point of contact for visitors, customers and vendors. This role is equal parts customer service, coordination and administrative support. You'll help keep our office running smoothly, support our sales and operations teams and ensure every customer interaction reflects the professionalism and warmth of the Atronic brand.

Benefits:

• Schedule: Monday–Friday, 8:00am–5:00pm
• Time Off: 8 paid holidays per year + PTO
• Retirement: 401(k) with company match
• Growth: We promote from within and offer real advancement opportunities
• Culture: Team lunches, special outings and recognition events
• Coverage: Atronic pays 75% of employees' Medical, Dental, Vision, Life, and Disability insurance

Key Responsibilities:

Front Desk & Customer Service

• Greet all visitors and callers with professionalism, warmth and a helpful attitude.
• Answer and direct incoming calls, emails and messages to the appropriate departments.
• Maintain a clean, welcoming and organized reception area.
• Handle incoming mail, deliveries and shipments.

Administrative & Office Support

• Assist the Branch Manager, Operations Manager, and Sales Team with daily administrative tasks.
• Manage office supplies, track inventory, and coordinate replenishment.
• Prepare documents, proposals, and correspondence as needed.
• Support coordination for technician schedules, service tickets, and customer follow-ups.
• Maintain company files and digital records with accuracy and confidentiality.

Customer & Vendor Coordination

• Serve as a liaison between customers, technicians, and project managers to ensure smooth communication.
• Schedule service calls and confirm appointments with clients.
• Support the billing or coordination team by collecting required documentation or customer information.
• Greet visiting vendors, coordinate meeting rooms, and assist with hospitality needs.

Why Join Atronic:

• Family-owned culture with a focus on people, purpose and progress.
• Opportunity to grow within a trusted regional leader in security and life safety.
• Collaborative team environment that values initiative and reliability.
• Competitive compensation and benefits package.

Requirements:

• 1–3 years of administrative, customer service, or office coordination experience preferred.
• Strong communication and organizational skills.
• Proficient with Microsoft Office (Outlook, Excel, Teams) and general computer systems.
• Professional demeanor and ability to multitask in a fast-paced environment.
• Dependable, detail-oriented and aligned with Atronic's core values.