Program Management Director- Retail Lending Servicing Product

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Management Director within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY . The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

• Seasoned leader, manage a team of project / program managers to deliver a series of initiatives from ideation through discovery, development and delivery
• Supports Head of Servicing Product to develop and deliver Senior Leadership updates
• Partners with Product and Business leaders to create, manage and prioritize product strategy, OKRs, backlog and roadmap
• Oversee Program Analysis and Reporting; Leverages insights to inform improvement opportunities
• Oversees continual agile and operational transformation and, partnering with product to adopt industry best practices
• Supports key internal processes, including Change at PNC, project funding and staffing, budgeting, etc.
• Supports annual planning process
• Partners with key business, product and tech stakeholders across the Enterprise to manage dependencies, identify opportunities, competing priorities; Experience operating in a matrixed organization
• Develop tracking, Identify and implement efficiency strategies across the product and tech organization
• Familiarity with product development tools like Adobe, Tableau, FigJam, JIRA, Confluence, Figma

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Oversees program managers to ensure the execution of organizational programs in support of corporate strategy. No requirement for program size.

Evaluates and provides guidance during the general and detailed planning stages of organizational programs; develops strategies to ensure all projects within the program are cohesive and in line with organizational goals.

Oversight and reporting for the overall program budget while working to ensure success of the program.

Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.

Leads and develops program management teams. Builds business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values - Role models our values with transparency and courage.

Enable Change - Takes action to drive change and innovation that will transform our business.

Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Client Counseling, Decision Making, Results-Oriented, Strategic Planning

Competencies Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency

Base Salary: $100,000.00 – $269,100.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the