Field Service Technician

About the Role

NSA is hiring a Field Service Technician who will be part of a fast-paced on-site maintenance and field service team. You will install, wire, connect, calibrate, analyze, troubleshoot, and maintain automated traffic enforcement systems, field WAN networks and surveillance equipment. Also, you will perform installations and maintenance of retail assets and IoT solutions such as digital signage displays, digital kiosks, and POS Systems. You will document, upgrade hardware and software systems as needed. You will be traveling independently to cities where you will work with subcontractors and engineering staff to install and maintain enforcement systems and retail assets in the field.

Responsibilities

• Perform basic electrical work, wiring, and troubleshooting of electrical and data connectivity hook ups for various mechanical and electronic equipment.
• Tuning/configuration of red-light camera and speed enforcement systems in the field.
• Diagnose, troubleshoot, and repair a variety of red-light camera and speed enforcement system issues.
• Must be able to prioritize, comply with processes and quality checklists.
• Maintain accurate records of equipment inventory, assignments and report service data.
• Must be able to organize, manage and safeguard truck stock, parts, and tools.
• Effectively communicate with customers and subcontractors in the field, fostering a good working relationship.

Qualifications

• Candidates must be 25 years of age.
• Have a valid driver's license.
• Be able to drive and operate a bucket truck.
• Lift 50-75 lbs.
• Operate hand and power tools.
• Handle regular exposure to outside elements, including cramped spaces.
• Applicants must complete a pre-employment fitness for duty examination.

Required Skills

• On-site, outdoor field service experience, with preference given to candidates who have worked at heights.
• Minimum of 2 years' experience troubleshooting and repairing electronic components, 110-volt power and connectivity wiring, computer hardware and data/video cabling.
• Proficient with the use of Microsoft Windows operating systems.
• Good verbal and written communication skills.
• Ability to work independently (safely and responsibly), as well as in a team and with subcontractors.
• Extensive travel throughout Georgia and other regions as needed.

Preferred Skills

• Training or experience as an Electrician.
• Proficiency with IP configuration and proprietary customer software.
• Experience with automated traffic enforcement systems.
• Knowledge of IoT solutions.