Shuttles Operations Manager

About Us

Here at LAZ Parking, we often say, it's not what we do, it's the way we do it. We are more than just the fastest-growing and largest privately held parking company in the country. We believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking experienced a dedicated Shuttle Operations Manager to join our team

Why LAZ?

• $80,000-$95,000 or DOE
• Growth Opportunities
• Competitive Pay/Wages
• Health, dental, and vision insurance options
• 401k Retirement savings plan
• Paid time off and holidays
• Opportunities for advancement and professional development

The Spirit of the Position:

The Shuttle Operations Manager will oversee daily shuttle operations and ensure the overall operational success of shuttle services during afternoons, evenings, and weekends. This includes ensuring smooth shuttle operations and promoting excellent customer service.

RESPONSIBILITIES:

The duties and responsibilities of the Operations Manager will include but are not limited to the following:

• Shuttle Operations:
• • Oversee daily shuttle operations, ensuring timely, safe, and efficient transportation for passengers.
• Support the team in managing shuttle operations ensuring optimal utilization and customer satisfaction.
• Personnel Management:
• • Manage hourly staff including Supervisors, Dispatchers, Shuttle Drivers, and Maintenance staff.
• Foster teamwork, motivate employees, and implement corrective actions to enforce policies and procedures.
• Assist in hiring, training, and evaluating shuttle employees, ensuring adherence to LAZ standards.
• Promote "The LAZ Way" (Motto, Values, & Practices).
• Scheduling and Resource Allocation:
• • Create and monitor daily schedules for shuttle services, including work assignments and meal breaks.
• Ensure adequate staffing levels to meet service standards, adjusting the schedule as needed.
• Review and approve time off requests and monitor adherence to operational and personnel policies.
• Fleet and Facility Management:
• • Manage fleet maintenance and cleaning schedules, ensuring vehicles are operational and safe.
• Perform routine inventory of supplies and equipment, ensuring staff have the necessary tools for their roles.
• Conduct monthly facility and vehicle safety inspections, addressing any deficiencies promptly.
• Safety and Compliance:
• • Ensure all employees adhere to safety standards, promoting workplace safety and compliance with DOT and ADA regulations.
• Oversee monthly driver evaluations conducted by the Safety Manager and support safety initiatives.
• Customer Service and Operational Excellence:
• • Maintain high levels of customer service, ensuring all shuttle and parking services meet or exceed expectations.
• Process daily reports on passenger counts, headways, and other operational metrics.
• Address customer inquiries and resolve complaints in a professional and efficient manner.
• Leadership and Team Development:
• • Set individualized employee goals and track their progress.
• Support LAZ U training and employee development initiatives in collaboration with HR and the HRBP.
• Other Duties:
• • Participate in internal meetings as needed and perform additional tasks as assigned by the PM, DOO, and GM.

REQUIREMENTS:

• Valid Class A or B license with air brake and passenger endorsements
• Three (3) years' experience in a commercial transportation or paratransit operation
• Two (2) years management experience in the parking or transportation industry
• Pre-employment background check and drug screening
• Clean DMV MVR
• Familiarity with DOT rules and regulations
• Familiarity with ADA rules and regulations

EDUCATION:

• Bachelor's Degree or equivalent work experience.

EXPERIENCE:

• Must have excellent written and verbal communication skills.
• Experience managing a team of 20+ employees.
• Intermediate proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with telematics systems, including cameras and GPS devices.

SKILLS:

• Ability to problem-solve in challenging situations, such as malfunctioning technology, staffing shortages, or unplanned operational changes.
• Strong customer service and interpersonal skills to handle sensitive and complex situations.
• Excellent team-building and leadership skills.
• Ability to train, coach, and develop frontline employees.
• Ability to work independently, multi-task, and communicate effectively with all levels of the organization.

Physical Demands:

• Ability to push/pull/lift up to 50 lbs.
• Ability to bend, squat, and perform physical tasks throughout the shift.
• Willingness to work in various weather conditions (rain, snow, heat, high winds, etc.).

FLSA Status: Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.