Learning Services Specialist

Job Description
Job Summary:
The eLearning Services Specialist designs, develops, and implements engaging digital learning experiences that support organizational goals. This role creates interactive courses, microlearnings, and multimedia resources, as well as maintains course assets and tracks learner progress in the Learning Management System. The ideal candidate combines instructional design expertise, technical proficiency, and creativity to create accessible and engaging learning solutions.

Responsibilities
Key Responsibilities:

• Design and create interactive modules, microlearning activities, and job aids using storyboards, SME contributions, and instructional outlines.
• Develop multimedia components and assessment tools that foster learner engagement and support retention.
• Collaborate with subject matter experts, trainers, and other team members to ensure cohesive course development.
• Conduct testing and revisions based on feedback, ensuring compatibility across devices and compliance with accessibility standards.
• Maintain version control of learning assets; participate in regular revision cycles.
• Upload, organize, and maintain learning assets in the LMS.
• Track and report on course usage, learner progress, and completion data using LMS analytics.
• Manage timelines and due dates to ensure projects are completed on schedule.
• Stay current with emerging eLearning technologies, trends, and best practices.

Qualifications
Required Skills and Qualifications:

• 2+ years of eLearning development and instructional design experience.
• Proficiency in eLearning content authoring tools.
• Experience with graphic design software and video/audio editing tools.
• Strong understanding of instructional design models, adult learning theory, and accessibility standards.
• Excellent time management and organizational skills.
• Excellent communication, collaboration, and project management skills.
• Attention to detail and commitment to producing high-quality work.

Preferred Qualifications

• Bachelor's degree in Instructional Design, Educational Technology, Multimedia Development, or related field.
• Knowledge of learning management systems (LMS) content management and system administration.
• Familiarity with web development tools.
• Experience in legal, professional services, or corporate environment.