IT Technical Support Specialist Intern

IT Intern — Information Technology (Compotech Inc.)

Location: On-site (Bangor/Brewer/Orono, ME)
Clearance:
• U.S. Person required (ITAR/Export)
Employment Type: Internship
Travel: ~ Minimal between Brewer and Orono locations
Reports to: Information Technology and Networking Manager, Digital Solutions

Compotech's Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast.

Role Overview

Own the day-to-day troubles of Compotech users and computing environment. You'll get the chance to develop practical skills in system administration, incident response, and cybersecurity. Under the guidance of experienced IT professionals, you will help keep users productive, systems secure, and infrastructure running reliably across our locations.

What You'll Do

• User Support: Serve as the first line of response for hardware, software, and network issues; troubleshoot Windows, Linux, and productivity applications.
• System Administration: Install and configure laptops, desktops, operating systems, productivity applications, and peripherals in accordance with company standards and security baselines
• Accounts and Access Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary.
• Endpoint & Network Support: Configure laptops, desktops, and mobile devices; provide basic support for switches, firewalls, and VPNs.
• Security & Compliance: Support multi-factor authentication, patching, and vulnerability remediation; and NIST 800-53/171 controls.
• Deployment & Maintenance: Install, configure, and update hardware and software; assist in maintaining imaging processes and system builds.
• Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance.
• Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems.
• Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads.
• Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience.
• Work on projects that have been recommended and prioritized for optimal success and company growth.

What You Bring

• Currently pursuing an associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent technical training.
• Foundational understanding of: Computer and operating system fundamentals and. computer networking concepts and protocols (e.g., TCP/IP, DHCP, VLANs, VPN basics). 
• Ability troubleshoot common hardware and software issues methodically. 
• Strong customer service mindset and patience when supporting non-technical users.
• Ability to prioritize and manage multiple tickets or tasks at once.
• High attention to detail and care in following documented procedures and security requirements.
• Commitment to handling sensitive information discreetly and professionally..

Nice-to-Have

• Exposure to CMMC, NIST 800-53/171 requirements.
• Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments.
• Linux experience
• Powershell
• Certifications: CompTIA Security+, Network+.

What We Offer

• Compensation: Competitive Market Salary for experience level and history + performance-based incentive; equity considered for high impact.
• Benefits: Medical, dental, vision, 401(k) with match, PTO.
• Environment: Mission-focused team, modern tooling, 
• Growth Opportunity: Advancement based on performance and potential-paths to Senior Project Manager/Program Manager, Portfolio Operations, or Delivery Director as scope and requirement scales.

Compotech Inc. is an Equal Opportunity Employer. Employment is subject to background checks and, where applicable, clearance and export-control requirements.

Requirements

MUST BE A US CITIZEN