Executive Casino Host

Job Description
The Executive Casino Host serves as a frontline ambassador for the casino, focusing on the successful solicitation, engagement, and retention of high-value guests. Working closely with Player Development leadership, the host helps implement guest strategies, monitor reinvestment effectiveness, and support programs designed to increase visitation and profitability. This role also assists with training, scheduling, special event execution, and guest service standards, ensuring that all interactions reflect the organization's commitment to hospitality and revenue growth.

Responsibilities

• Build, maintain, and grow relationships with an assigned group of mid- and high-worth guests, while onboarding additional targeted players as assigned.
• Assess guest reinvestment, personal production metrics, departmental goals, hotel/event bookings, and policy adherence to maximize revenue impact.
• Identify and target appropriate guests for follow-up communication, ensuring timely outreach and exceptional service.
• Review individual and team performance trends and promotional results with management.
• Assist with training team members on guest service excellence, rewards programs, player tracking systems, complimentary issuance, and recognition of high-value players.
• Support the execution of promotions, special programs, and large-scale events that drive business opportunities.
• Resolve guest issues and complaints professionally and promptly, ensuring a positive outcome for both the guest and the company.
• Help coordinate department scheduling and workflow.
• Lead and guide the work of other employees or projects as needed, without direct supervisory authority.

Qualifications

• Bachelor's degree in Marketing or a related field and at least 5 years of casino operations or sales experience; or an equivalent combination of education and experience.
• Previous experience in a resort, hospitality, or sales-driven environment preferred.
• Strong written, verbal, and presentation skills; proficient in Microsoft Office Suite.
• Ability to prioritize tasks, work independently, and manage multiple projects in a fast-paced environment.
• Demonstrated customer service expertise, including assessing guest needs, ensuring service quality, and measuring satisfaction.
• Familiarity with player tracking systems and complimentary programs.
• Ability to obtain and maintain a valid driver's license and gaming license.
• Flexibility to work varied shifts, including nights, weekends, holidays, and respond to high-end guests outside standard hours.
• Ability to travel as needed, including overnight stays, and lift/carry materials up to 50 lbs.
• Comfortable working on the casino floor, including exposure to smoke, noise, and large crowds.

About Us
Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .

About The Team
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment