Veterans Claims Representative

Working Title: Veterans Claims Representative
Job Class: Veterans Claims Representative
Agency: Minnesota Department of Veterans Affairs

• Job ID: 90199
• Location: St. Cloud VA Medical Center
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/15/2025
• Closing Date: 11/24/2025
• Hiring Agency/Seniority Unit: Minnesota Department of Veterans Affairs / Veterans Affairs-MAPE
• Division/Unit: Programs and Services / Medical Services Center
• Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes - 5% - Limited travel to annual conferences and occasional community events near or around the St. Cloud VA.
• Salary Range: $ $37.26 / hourly; $53,599 - $77,799 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214-Professional/MAPE
• FLSA Status: Non-exempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position performs professional level advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs. This is done by the preparation and monitoring of both federal and state Veterans benefit claims for Veterans at the St. Cloud VA Medical Center. The Veterans Claims Representative performs ongoing education and information dissemination in all facets of claims and appeals process. This position reports to the office 100% of the time at the St. Cloud VA Medical Center.

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims:

• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Documenting decisions
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences

OR

• Two (2) years of experience in the U.S. Armed Forces as a noncommissioned or commissioned officer.

AND

To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:

1. Residence in the State of Minnesota,
2. Citizenship in the United States, and
3. Veteran of the armed forces of the United States as defined in section Minnesota Statute Veteran defined: The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and , means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified under section 401, Public Law The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.

• Claims adjudication experience
• Experience in public speaking

• Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).
• Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
• A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.
• Must be able to pass a background check to meet Federal information system access requirements outlined in Federal Information Processing Standards (FIPS) 201 and mandated by Homeland Security Presidential Directive 12(HSPD-12) prior to completion of the probationary period.
• Finalist may be required to pass a driver's license check.

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email For additional information about the application process, go to

If you have questions about this position, contact Lacey Konkel at or

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacey Konkel at

Per M.S. 43A.111, MDVA will give priority consideration to certain qualified disabled Veterans. To be considered, you must be included on a US armed forces permanent disability list with a disability rating of at least 30% or been rated by the US Department of Veterans Affairs as having a compensable service-connected disability of at least 30%. Official written documentation of this disability dated no more than one-year preceding the date of application must be submitted. Please email the documentation, your DD214, and the job posting ID number to Lacey Konkel at no later than the job posting closing date.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at )

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at or email and let us know the support you need.