Guest Service Agent

Are you a customer service superstar looking for a new opportunity in the hospitality industry? Do you thrive in a fast-paced environment and enjoy creating memorable experiences for guests? If so, we have the perfect job for you as a Guest Service Agent at Best Western Plus Kelly Inn & Suites Fargo

As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring they have a positive and memorable stay. Your responsibilities will include:

• Greeting guests upon arrival and check-in with a warm and welcoming attitude
• Assisting guests with check-out process and ensuring their needs are met during their stay
• Handling guest inquiries, requests, and complaints in a professional and efficient manner
• Processing reservations, cancellations, and modifications accurately
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and dining options
• Ensuring guest satisfaction by going above and beyond to exceed their expectations

If you have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service, we want to hear from you

At Best Western Plus Kelly Inn & Suites Fargo, we are committed to providing our guests with a superior experience during their stay. Our hotel offers a range of amenities and services to ensure that every guest feels welcome and comfortable. From our spacious and well-appointed guest rooms to our on-site fitness center and indoor pool, we go above and beyond to exceed our guests' expectations. Whether guests are traveling for business or leisure, they can expect a relaxing and enjoyable stay at Best Western Plus Kelly Inn & Suites Fargo.