Desktop Technician II

Salary

$35, $39,062.40 Annually

Location

Various SLCC locations, UT

Job Type

Part-Time Staff

Job Number

Division

Business Services

Department

Desktop Support

Opening Date

11/14/2025

Closing Date

11/27/ :59 PM Mountain

FLSA

Non-Exempt

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Supports, monitors, tests and troubleshoots hardware and software problems pertaining to computer workstations (desktops and laptops) on the local area network (LAN). Recommends and schedules repairs, completes setup of equipment using an imaging utility. Provides technical assistance and minimal training to system users.

• Installs, modifies and makes minor repairs to personal computer hardware and software systems.
• Installs, and/or assists other service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives at users' work site.
• Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer.
• Responds to client inquiries concerning system operations and diagnoses system hardware, software and operator problems.
• Coordinates activities with Manager, full-time technicians or other Information Technology groups and updates work request tickets.
• Helps deploy current software using an imaging utility.
• Instructs users in the basic use of equipment, software and manuals.
• Recommends or performs minor remedial actions to resolve problems.
• Replaces defective or inadequate software.
• Refers major hardware problems to service personnel for resolution.

• Other duties as assigned as a job duty.

• Experience with supporting personal computers with both hardware and software.

• Experience with Windows operating system platforms to current version.
• Must be very customer oriented.
• Experience installing and configuring the standard Microsoft Office Suite (Word, Excel, PowerPoint, Access, Microsoft Outlook, etc.).
• Ability to work closely with a user community of administrators, faculty, staff and students.
• Good communication (written and verbal) and documentation skills.
• Must be a team-oriented person and be able to work closely with team members.
• Must have good work ethics.
• Network support knowledge.
• Experience with desktop management systems such as Microsoft Intune, SCCM, MECM, Apple JAMF and imaging solutions (RIS, WDS, SCCM, MECM).
• Experience with Apple computer technologies.
• Experience in a Higher Education Environment.
• Browser and anti-virus support.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

High School Diploma or equivalent.
1 year related paid experience.

SLCC Information

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement