Customer Success Manager

The Customer Success Manager (CSM) at NI serves as a trusted advisor to enterprise customers, ensuring they achieve measurable business outcomes through NI's software solutions. This role is dedicated to driving software adoption by showcasing value and aligning NI's technology with customer objectives. The CSM partners with executives and technical teams to strengthen relationships, improve customer health, and deliver success across key accounts, with a primary focus on aerospace, defense, and government.

Key Responsibilities

• Act as the primary point of contact for a portfolio of strategic Aerospace, Defense and Government accounts throughout the post-deployment lifecycle.
• Understand customer workflows, technical requirements, and desired business outcomes; guide them to success using NI software.
• Collaborate with Sales to secure renewals, identify expansion opportunities, and deepen software engagement.
• Proactively manage escalations and provide timely solutions leveraging NI's technical resources.
• Share product roadmap updates and advocate for customer feedback to influence software enhancements.

Qualifications

• 3+ years of experience in Customer Success or similar customer-facing role within a SaaS or software-driven organization.
• Strong understanding of software architecture, cloud environments, and on-premises IT landscapes.
• Familiarity with automated test systems and integration workflows preferred.
• Excellent communication skills; able to tailor technical and business narratives for diverse stakeholders.
• Proven ability to build credibility with technical decision-makers and executives.
• Experience with Salesforce and Gainsight is a plus.
• Bachelor's degree or equivalent experience.
• Must be US Citizen 

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.