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IT System Engineer
Hirenza
- London, England, United Kingdom
- London, England, United Kingdom
Über
About The Company Alexander Mae (Bristol) Ltd is a reputable managed service provider dedicated to delivering innovative IT solutions and exceptional support to a diverse client base. With a strong focus on leveraging the latest technology trends, the company prides itself on fostering a collaborative and growth‑oriented environment. Committed to professional development and customer satisfaction, Alexander Mae (Bristol) Ltd continually invests in its team and infrastructure to ensure they remain at the forefront of the IT industry.
About The Role We are seeking a skilled Senior IT Systems Engineer to join our client's dynamic IT support team. This pivotal role involves supporting their managed IT support client base by providing expert technical assistance, troubleshooting, and escalation management. Unlike a project engineer, the focus here is on delivering high‑quality support on the service desk, ensuring client issues are resolved efficiently and effectively. The Senior IT Systems Engineer will report directly to the Service Desk Engineer and serve as a technical escalation point, guiding and mentoring junior team members while maintaining high standards of service delivery.
The ideal candidate will possess a broad technical skill set, including extensive experience with cloud platforms, particularly Azure, and traditional systems. The role demands a proactive approach to problem‑solving, excellent communication skills, and the ability to manage multiple priorities in a fast‑paced environment. This is an excellent opportunity for an experienced IT professional looking to advance their career within a supportive and innovative company.
Qualifications
Previous experience working in a Managed Service Provider (MSP) environment is highly desirable and considered essential.
Proficiency in Azure cloud services and Microsoft 365 applications.
Strong technical knowledge of Microsoft Server operating systems and core applications such as Exchange and Domain Services.
Experience supporting Microsoft Active Directory, DNS, and Remote Desktop Services.
Hands‑on experience with network technologies and equipment support.
Proven ability to diagnose and resolve application, connectivity, and hardware incidents.
Understanding of virtualization technologies and concepts.
Knowledge of backup and disaster‑recovery solutions.
Excellent interpersonal and communication skills to effectively support clients and collaborate with team members.
Own transport and a valid driving licence, as the role is predominantly office‑based with some client visits.
Willingness to undertake Microsoft certifications such as AZ‑104, AZ‑304, AZ‑700, AZ800 & 801 to enhance technical expertise.
Responsibilities
Acting as a technical escalation point within the IT service desk, providing advanced support and guidance to junior engineers.
Assisting with pre‑sales technical support to help secure new business opportunities.
Managing support tickets and email communications to resolve client issues promptly.
Handling inbound calls from clients and providing timely solutions.
Carrying out routine business activities such as vulnerability management, patching, and backend systems troubleshooting.
Serving as the primary technical lead for complex client issues, ensuring effective resolution.
Training and mentoring other team members, sharing knowledge, and supporting their professional development.
Collaborating closely with the Service Desk Manager to maintain high service standards and improve support processes.
Benefits
Free Microsoft training and certifications to facilitate continuous professional development.
Ongoing access to industry‑relevant training programs and certifications.
24 days of holiday entitlement plus Bank Holidays, with additional days awarded based on length of service.
Secure car parking facilities at the office location.
Company pension scheme to support long‑term financial planning.
Equal Opportunity
Alexander Mae (Bristol) Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries Technology, Information and Media
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Sprachkenntnisse
- English
Hinweis für Nutzer
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