Administrative Assistant-Client Services

Integrity IT Solutions is searching for a Client Service Administrative Assistant to join our team.

About Us

Integrity IT Solutions is a values-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We're easy-going. We take our responsibility seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble. You are Hungry. You are Smart.

You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast-paced environment. You can effectively multitask, you're personable, you have empathy for our client's pain points, you're a great communicator, new challenges don't scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values:

• Uncompromising Integrity
• Self-less Service
• And a Desire to Help Others

About The Role

Are you highly organized, detail-oriented, and passionate about delivering exceptional client experiences? Join our team as a Client Services Administrative Assistant In this role, you'll be the backbone of our Client Services Team—managing administrative tasks, coordinating client communications, and supporting marketing initiatives that strengthen relationships and drive engagement.

This is a great opportunity for someone who thrives in a fast-paced environment, loves multitasking, and enjoys being part of a collaborative team that values client success.

What You'll Do

Administrative Support

• Coordinate and schedule client meetings, QBRs, and follow-up calls.
• Prepare agendas, meeting notes, and client-facing reports.
• Maintain accurate client records in CRM and internal systems.
• Assist with billing inquiries and documentation.
• Track, initiate, and follow up on client agreement renewals to ensure timely completion.

Marketing & Client Engagement

• Support marketing campaigns, including newsletters, email communications and social media updates.
• Assist in creating client newsletters, case studies, and promotional materials.
• Help organize client appreciation events and webinars.
• Track engagement metrics and compile reports for the Client Services Team.

Operational Coordination

• Monitor timelines and ensure deliverables are met.
• Assist with onboarding new clients, including welcome materials and