Claims Compliance Analyst

We're Hiring x2

Are you or someone you know interested? This is an excellent opportunity for someone with a strong background in claims and or legal and yes, I have 2 positions open CNA is a great company to work for - come be part of the team

Company Description

CNA is one of the largest commercial property and casualty insurance providers in the United States. With over 125 years of expertise, CNA offers a wide range of specialized insurance products and services to meet the needs of businesses and professionals. The company serves clients across the U.S., Canada, and Europe, leveraging its extensive experience to deliver reliable insurance solutions. CNA is committed to providing innovative products and unparalleled support to its customers.

Role Description

This is a full-time, hybrid position for a Claims Compliance Analyst. We are looking for 2 candidates with expertise in Liability, Workers Compensation and Medicare. Working closely with the Claim Regulatory Compliance AVP, Corporate Compliance, the Claims Organization as well as the Law Department and the Internal Investigations/Audit, the Claim Regulatory Sr. Analyst provides support services to the Claim Organization regarding compliance with regulations applicable to claim handling for all lines of business.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Acts as the subject matter expert for the Claim organization to ensure understanding and compliance with applicable state, federal and other regulatory requirements. Identifies research, analyzes and understands existing, new and revised regulatory requirements that are applicable to claim handling for all lines of business.
• Develops and maintains a library of regulatory and compliance information and resources to assist the Claim Regulatory Compliance team and Claim professionals that is easily accessible and up to date. Monitors and stays current on proposed / pending changes in law and regulations, industry activity and trends that impact the Claim organization.
• Provides subject matter expertise and direction to the Claim Quality Technical Directors and field Claim teams regarding regulatory requirements. Communicates new requirements and changes to existing requirements that trigger corresponding changes to business processes, procedures or behaviors in the Claim organization. Partners with the lines of business to ensure necessary changes are enacted promptly and accurately.
• Partners with the Law department and the Internal Investigation/Audit team to manage and coordinate responses to regulator and consumer inquiries. Reviews responses to determine if any follow-up actions are necessary to modify processes, procedures or behaviors in the Claim organization. Partners with the lines of business to ensure necessary changes are enacted promptly and accurately.
• Assists the EDI Data Management team and the Compliance Data Governance team in understanding regulations related to data gathering and reporting.
• Acts as subject matter expert to assist in regulatory compliance related training for all Claim lines of business.

Reporting Relationship - Typically Director or above

Skills, Knowledge and Abilities

• A solid understanding of the insurance industry, its practices and operations.
• In-depth knowledge and application of regulatory requirements applicable to the Claim organization, particularly related to workers compensation claims.
• Excellent interpersonal, verbal and written communication skills, with the ability to effectively interact with internal and external business partners.
• Advanced analytical and problem solving skills with ability to manage and prioritize multiple projects.
• Ability to weigh alternatives, select an appropriate course of action and act with a sense of urgency.
• Excellent organizational skills including ability to prioritize and coordinate multiple tasks. Exceptional attention to detail.
• Ability to work in a collaborative environment.
• Committed to continuous learning culture.
• Strong computer skills including Microsoft Office Suite and other business related software systems.

Education and Experience

• Bachelor's degree or equivalent experience required. Paralegal certificate or training as a lawyer preferred.
• Typically a minimum eight years related work experience, with significant exposure to insurance claim regulations.
• Experience working with Departments of Insurance and other regulatory bodies preferred.