Supply Chain Manager

About Total RESA

Total RESA is a trusted supplier of high-quality restaurant equipment. With an extensive catalog of kitchen, bar, and foodservice products, Total RESA delivers reliable, functional, and high-performing solutions designed to meet the needs of our customers. Our culture emphasizes quality, accountability, and continuous improvement in everything we do.

Role Description

The
Supply Chain Manager

will oversee the end-to-end supply chain: from purchasing and inbound freight to warehouse operations, forecasting, and outbound delivery. This is a
hands-on leadership role

that blends operational execution with process improvement, requiring both strategic insight and a willingness to roll up your sleeves.

You will lead initiatives to improve forecasting, freight management, and warehouse processes, while developing stronger ERP/WMS (NetSuite) capabilities. This role currently has one direct report managing day-to-day warehouse operations and will expand as Total RESA continues to grow.

Key Responsibilities

Supply Chain Leadership & Execution

• Manage the full supply chain process from vendor purchase order through customer delivery.
• Lead Sales & Operations Planning (S&OP) to align sales forecasts, purchasing, and logistics capacity.
• Collaborate with Sales, Procurement, and Finance to balance inventory, working capital, and service levels.
• Oversee purchasing, inbound and outbound freight, warehouse operations, forecasting, and inventory management.

Warehouse & Distribution Operations

• Support day-to-day warehouse needs, including physical work such as moving pallets, assisting with loading/unloading trucks, and participating in cycle counts and physical inventories.
• Ensure accuracy and timeliness in all shipping, receiving, and stocking activities.
• Maintain safety, cleanliness, and compliance within the warehouse.

ERP / WMS & Process Improvement

• Partner with leadership to enhance the sophistication of our
  NetSuite Warehouse Management System (WMS)

.
- Develop process documentation and implement best practices to increase data accuracy, efficiency, and automation.
- Identify and implement improvements in freight routing, warehouse layout, and inventory control.

Vendor & Freight Management

• Build and manage relationships with vendors, carriers, and suppliers to secure competitive pricing and consistent performance.
• Stand up new freight programs to improve inbound and outbound logistics efficiency and cost control.
• Negotiate shipping contracts and manage freight spend performance metrics.

Forecasting & Demand Planning

• Collaborate with Sales to build accurate demand forecasts (target 90–95% accuracy).
• Translate demand plans into purchasing, stocking, and freight strategies to support customer fulfillment.
• Use data analysis to continuously refine inventory targets and improve turns.

Team Leadership & Growth

• Lead, coach, and develop warehouse and logistics staff.
• Foster a culture of dependability, safety, and continuous improvement.
• Serve as a reliable, motivated, and disciplined leader who drives accountability and results.

Key Metrics (KPIs)

• Forecast accuracy
• Inventory: turns, GMROI, and accuracy
• Scheduling: Adherence to planned timelines, job readiness
• Freight cost per order
• On-time delivery and fill rate
• Working capital utilization
• Process improvement milestones
• Discipline: measure of achievement of agreed upon goals compared to plan

Qualifications

• 3+ years of experience, 5+ preferred, in
  distribution, logistics, or supply chain management

(restaurant equipment or related industries preferred)
- Hands-on experience in
warehouse operations

preferred, including physical labor, loading/unloading, and inventory control
- Strong knowledge of
purchasing, freight, and vendor management

, S&OP process experience preferred
- ERP or WMS experience required;
NetSuite

experience preferred
- Proven ability to learn and improve digital systems and data processes
- Strong analytical and Excel skills
- Strong analytical and problem-solving skills; data-driven decision-making mindset
- Excellent leadership, communication, and organizational skills
- Bachelor's degree in
Supply Chain Management, Logistics, or Business

(preferred) or equivalent experience
- CSCP or CPIM certification

a plus

Benefits

• Health, dental, and vision insurance
• Paid time off
• Opportunity for growth and leadership expansion as the brand scales

Work Location:

On-site — Nashville, TN