Clinical Applications and Epic Environment Manager

Welcome to Montage Health's application process
Job Description:
This role is responsible for the oversight of Epic environment planning and change control, management of third-party clinical applications, and the coordination of Epic system updates and maintenance. The position bridges technical and application teams, ensuring operational efficiency, Epic environment stability, and alignment with ITIL-based service management processes. It also manages integration solutions including HL7 interfaces and secure managed file transfers that support workflows and data exchange.

Responsibilities

• Facilitates solution identification and selection with business stakeholders.
• Develops professional relationships with external clients and internal team members.
• Actively participates in department leadership, project status, internal team meetings, and staff one-on-ones.
• Acts as a technical escalation point for staff, business/workflow escalation point for customers, and assists with the resolution of challenging or complex problems.
• Acts as a coach and positive role model for staff by establishing & maintaining a safe work environment that fosters IT best practices and embodies Montage values.
• Appropriately monitors and addresses performance issues, applying corrective or disciplinary action when needed.
• Effectively manages staff in compliance with established policies, procedures and legal guidelines.
• Works closely with senior management and Health Information Technology staff to determine strategy and priorities and to ensure the team is meeting business needs.
• Ensures that the team delivers required IT solutions based on priorities and communicates progress effectively to all stakeholders.
• Leads or participates in workgroups, committees, & projects. Involves all disciplines and necessary stakeholders in problem solving and optimization.
• Evaluates factors related to safety, effectiveness, cost, and social impact when developing and implementing information-handling technologies.
• Promotes the understanding and effective use of information technology across the entire organization.
• Oversee Epic environment planning, build migrations, upgrades, and refresh activities.
• Oversee Epic-related change control processes and ensure compliance with ITIL practices.
• Oversee the support and management for Data Courier and data migration functions.
• Track and document environment versions, patches, and maintenance schedules.
• Act as a liaison between application teams, Epic Hosting, and infrastructure teams.
• Ensure Epic systems monitoring and escalation protocols are followed.
• Oversee the administration of Epic tools used for system support and maintenance: Sherlock and Nova.
• Support testing and coordination of downtime/recovery processes for Epic environments.
• Participate in Epic Release Authorization processes and Epic upgrade committees.
• Collaborate with the ITIL process support team to promote service improvement practices across HIT.
• Manage HL7 interface architecture and integration tools (e.g., Epic Bridges and FHIR connections), ensuring stable and secure data exchange between systems.
• Oversee managed file transfers, including scheduling, security protocols, and troubleshooting across internal and external clinical systems.
• Ensure interface solutions comply with data governance, HIPAA, and other regulatory requirements.
• Coordinate with vendors and internal teams to support interface (HL7 and FHIR) enhancements, monitoring, and issue resolution.
• Coordinate and lead Epic maintenance window planning and upgrade/update readiness.

Experience & Competencies

• 5 years of experience in healthcare IT environment with Epic infrastructure and application coordination.
• Familiarity with HL7 standards and other healthcare integration tools (e.g., FHIR).
• Knowledge of managed file