IT Support Administrator

Houston Dynamo FC - Entry Level

Houston · TX

Game Day/Event Staff · Technical Support/Help Desk · Technical/Engineering

0

1

day ago

COMPANY BACKGROUND

The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club's brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.

The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo and Dash and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.

PURPOSE OF THE JOB

The Houston Dynamo Football Club is seeking a Full-Time IT Support Administrator. The IT Support Administrator will be responsible for on-site and remote technical support for all Houston Dynamo FC entities including event coverage for events in Shell Energy Stadium. The position will serve as the front line of support for end user hardware and software, conduct trainings, user onboardings and off-boardings, and contribute to technology projects in support of the IT department. The administrator will drive value for internal stakeholders by providing high quality, hands on support for users and ensuring a functional and efficient technology environment.

The technician must be a self-starter capable of working independently with minimal supervision, quickly identifying and resolving issues as they arise. This role reports internally to the Director of IT and collaborates closely with stadium operations, broadcast teams, and other technical personnel to ensure all systems are functioning optimally.

DUTIES AND RESPONSIBILITIES

Support the organization by tracking, managing, and responding to user support requests

Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies and procedures

Diagnose, repair, install, configure, and maintain end-user technology such as PC and Mac desktops/laptops, mobile devices, printers, copiers, and peripherals

Support approved end-user software applications, including third-party applications, and perform software installations and updates

Perform system administration tasks including