Help Desk Technician

Clearance Level

Top Secret/SCI

Category

Technical Support Services

Location

Annapolis Junction, Maryland

( Onsite Workplace )

Key Skills For Success

Communication

Customer Service

Help Desk Support

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REQ#: RQ

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Help Desk Technician I

Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter.

Job Description

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Assists in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Maintains current knowledge of relevant technology as assigned

EDUCATION AND EXPERIENCE: HS/GED

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

Work Requirements

Years of Experience

0 + years of related experience

• may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ CE - CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $ $27.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans