Security Officer

We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day

QUALIFICATIONS

• Required: Possesses sound interpersonal and written communications skills.
• Required: Able to deal with all people in a variety of situations.
• Required: High school diploma or equivalent.
• Required: Demonstrates good judgment, flexibility in changing circumstances and compassion.
• Required: State of Connecticut Security Officer Identification Card.
• Required: Valid State of Connecticut driver's license.​

JOB SUMMARY

To provide a safe and secure environment for all persons utilizing any Center for Special Care environment by preventing and de-escalating crises, responding to emergencies, and supporting clinical staff during behavioral incidents in accordance with hospital policies. To patrol areas to prevent fire, thefts, vandalism, and other crimes. To check for unauthorized persons entering and to direct persons on parking. Report all hazardous conditions and to take corrective action if possible. Works closely with all hospital departments and service lines whenever problems of mutual concern arise. Maintains visibility in all areas of the hospital both internally and externally. Report and document all occurrences tracked by Security Department.

WORK SCHEDULE: 40 hours, Monday - Friday, 8 am - 4:30 pm

PHYSICAL DEMANDS

• Must have the ability to stand/walk for long periods of time (6-8 hours day).
• Climb up to 3 flights of stairs at a time.
• Run to emergency calls within the facility or on hospital property.
• Lift up to 20 lbs. frequently and 50 lbs. occasionally.
• Have ability to bend and kneel for 30 minutes to 1 hour at a time.
• Must be able to participate in aggressive patient handling.
• Ability to sit 4-6 hours at a time.
• Ability to drive hospital vehicle 1-2 hours in all weather conditions.
• Must have adequate hearing and vision with or without corrective devices.
• Must demonstrate ability to communicate well in English both verbal and written.

COGNITIVE DEMANDS

• Problem solving. Task allows for the application of previously acquired knowledge. Task requires flexibility of thought, reasoning, organizational skills and the ability to act in some new or unfamiliar situations. Selective attention and concentration are necessary to complete task.
• Written expression. Basic formulation, content, syntax and spelling are adequate to complete the task, only simple sentence or very short paragraph expression is necessary.
• Verbal expression. Task requires spontaneous communication, and paraphrasing in and out of the context of discussion.
• Reading/Auditory comprehension. Task allows for comprehension of only basic ideas and needs limited in complexity and form, requires ability to process simple 2-step commands.
• Computation. Task requires ability to add and subtract two digit numbers. Multiply and divide 10's and 100's by 2, 3, 4, 5. Perform basic arithmetic operations with coins and bills for the purpose of cashier/petty cash etc. Perform operations with measuring units such as cup, quart, foot, yard, ounce, and pound.

WORK DEMANDS

• Job requires working indoors and outdoors which includes standing or walking continuously for up to eight hours.
• Job requires beeper calls, emergency response calls and may include working alone or with others. May require driving to off-site facilities as deemed necessary.
• May occasionally be at risk for exposure to body fluids/blood borne pathogens.

ESSENTIAL FUNCTIONS

• Contacts and informs other departments and persons of potential problems and advises of necessary actions.
• Evaluates persons entering hospital grounds to determine if they pose a threat to the hospital security. Monitors, questions and observes any suspicious behavior. Takes appropriate action to control suspects and calls for assistance as needed. Reports any incident to the shift Supervisor.
• Eliminates or corrects any hazards during emergencies or adjusts available personnel to handle problems as necessary.
• Patrols buildings and grounds of hospital to prevent fires, theft, vandalism, and other security breaches.
• Assists people when necessary with directions and destination by following the department guidelines listed in the manual and post orders.
• Responds to Medical Emergencies, Fall Alerts, Behavioral Responses, Armed Intruder/Active Shooter and Fire Plan calls or other emergency response calls to render assistance. Responds quickly and safely and renders proper assistance. Notifies supervisor of action taken. Makes necessary reports and documentation when necessary according to department manual policy.
• Monitors the closed circuit television system.
• Keeps abreast of daily reports and communications, memos, bulletins, incident reports, and other pertinent information helpful to job activity.
• Make recommendations to improve quality of enforcement by submitting reports to Officer In-Charge or the Public Safety and Security Manager.  Submits repair request orders as necessary.
• Prepares appropriate incident reports. Reports all unusual incidents and conditions immediately and notifies the supervisor or backup according to post regulations and training guide.
• Demonstrates a good rapport and works to establish cooperative working relations with all members of department and hospital staff.
• Provides escorts to visitors and staff as needed/requested
• Maintains visibility in parking areas during peak hours.
• Covers for the switchboard operator and concierge as needed.
• Provides courier services as needed.
• Issues Visitor Passes at the main lobby desk as assigned.
• Performs other duties as assigned.