Part Time Guest Services Representative

About Us: Holiday Inn Express & Suites Largo is known for its exceptional service and accommodations. We pride ourselves on creating memorable experiences for our guests and are looking for a dedicated Guest Service Representative to join our team.

Job Description: As a Guest Service Representative, you will be the first point of contact for our guests, ensuring they have a pleasant and comfortable stay. Your responsibilities will include:

• Greeting and welcoming guests upon arrival.
• Checking guests in and out efficiently and accurately.
• Handling reservations and inquiries via phone, email, and in-person.
• Providing information about hotel amenities, services, and local attractions.
• Resolving guest issues and concerns promptly and professionally.
• Maintaining accurate records of guest information and transactions.
• Collaborating with other departments to ensure guest satisfaction.

Qualifications:

• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Opera Experience Preferred

Benefits:

• Opportunities for career growth and development.
• Employee discounts on hotel stays and services.
• Friendly and supportive work environment.

Job Type: Part-time

Pay: $ $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person