System Administrator

Job Description
Take the next step in your career with a premier forensic and structural engineering firm in Plano, TX (a suburb of Dallas) that offers the personal atmosphere of a small company combined with the benefits of a larger organization. Paragon provides a unique opportunity for a System Administrator to support critical infrastructure as both an individual contributor and a collaborative member of our team. The company has approximately 35 employees, most of whom are local to the North Dallas area.

At Paragon, we rely on our IT systems to help our business reach and succeed with clients all over the country. In this role, the successful individual will:

• Be fully accountable and responsible for the IT infrastructure, including cloud services and user support
• Protect critical information, systems, and assets through strong security and compliance practices
• Implement and manage new software, hardware, and cloud-based technologies
• Provide user training and high-quality help desk support
• Develop and execute a long-term IT strategy aligned with business goals
• Identify and implement innovative solutions and initiatives to keep pace with evolving technology

The successful individual will also create and discover innovative solutions to current and future issues, lead initiatives to keep pace with modern technology, and interact with users to facilitate efficiency. The ideal candidate will have a passion for technology, be able to work independently, and be fully responsible for essential IT operations.

*Objectives of this Role: *

• Maintain essential IT operations including operating systems, security tools, applications, servers, onboarding, email systems, laptops/desktops/phones, software, and hardware
• Own projects, solutions, and key responsibilities within broader business initiatives
• Support business-critical IT tasks and systems with a focus on uptime and reliability
• Enable smarter business processes through improved tools, automation, and analytics
• Facilitate reliable and redundant infrastructure to maximize uptime
• Manage vendor relationships to maintain licenses and contracts, communicate statuses and upcoming deadlines, and provide cost estimates and budget analyses based on current trends

*Daily and Monthly Responsibilities: *

• Serve as the first point of contact for user support tickets, troubleshooting technicial issues, performing root-cause analysis, and documenting solutions in a knowledge base.
• Perform administrative tasks including user and group administration, security permissions, group policies, print services, event log warnings and errors, resource monitoring, and ensuring system compatibility
• Manage identity, device, and application policies via Microsoft Intune, Entra ID, and Azure
• Monitor system health and respond to hardware issues
• Build, test, and maintain new systems as needed
• Maintain internal infrastructure requirements including laptop/desktop/phones, servers, routers, switches, firewalls, printers, and security updates; support internet, intranet, LANs, WANs, and network segments
• Perform routine audits of all systems including backups

*Skill and Experience Requirements: *

• Required:

• BA/BS degree in Computer Science or Information Technology or IT equivalent

• Strong experience with Microsoft Intune, Entra ID, and Azure administration
• Strong Microsoft 365 administration and support including Exchange Online, Teams, SharePoint, and licensing
• Hands-on experience with Windows, Linux, and macOS installation, configuration, troubleshooting, and support
• Advanced working knowledge of cloud-sync applications - particularly OneDrive, SharePoint, and Dropbox, including deployment and conflict resolution
• Solid understanding of backup methodologies, snapshots, retention policies, and disaster recovery planning
• Experience managing access control lists (ACLs), conditional access, permissions, and security policies
• Familiarity with CRM platforms and supporting them in a production environment (e.g., Zoho, EspoCRM, or similar)
• Minimum of 3 years of professional IT experience in a systems, network, or support role
• Exceptional written and verbal communication skills, with the ability to document processes and guide end- users

• Ability to lift at least 40 pounds and handle physical hardware installation when necessary

• Preferred:

• Experience with Ubiquiti UniFi networking (access points, switches, VPN, design, troubleshooting, etc.)

• Experience with Amazon Web Services (AWS)
• Supporting AutoCAD in a production environment (licensing, performance, file storage considerations, etc.)
• Microsoft Teams Phone System configuration and troubleshooting
• Scripting proficiency in Powershell, Python, MySQL, PHP, and/or Javascript
• Experience with SSO, LDAP, Radius, and identity federation
• Knowledge of system imaging technologies, automated deployment, and lifecycle management
• Familiarity with virtualization platforms (e.g. Hyper-V, VMware)
• Experience with Zoho applications (Zoho Desk, Zoho People, Zoho CRM, or related modules)

*Work Location and Hours: *
Work will be performed on-site in the office. This position includes after-hours responsibilities in emergency situations and quarterly weekend maintenance, but standard work hours will fall somewhere in-between 8 AM and 6 PM.

Company Description
Benefits:

Health Insurance

• Medical insurance, the company pays an industry-leading 70% of the cost for you and your family
• 100% company paid Vision and Dental coverage for you and your family
• 100% company paid Accident, Critical Illness (including cancer) for you and your family
• 100% company paid Short-term and Long-term disability for you
• 100% company paid Basic Life and Supplemental Life Insurance for you
• $1,000 allowance for the birth of a child
• 12 weeks company paid maternity leave and up to 4 weeks bonding leave

Time Off (32 days total)

• 20 days PTO prorated
• 10 paid holidays
• 2 paid volunteer days

401K

• Eligible after completion of orientation period
• Includes up to a 4% match
• No vesting period

Tenure

• 5-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 25 days
• 10-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 30 days, plus an additional 5 days of PTO and up to $10,000 expenses reimbursed towards a one-time sabbatical
• Continuing education and mentoring program

Compensation

• Annual bonus pro-rated based on start date
• Student debt assistance up to $300 per month for 5 years for job-related degrees
• Straight time available to be paid for eligible salaried and exempt positions (non directors/managers) working more than 43 hours per week
• Wellness reimbursement of $75 per month
• Night out reimbursement of $75 per month
• Cell phone reimbursement of $15 per month
• $5,000 referral bonus for a successfully hired colleague
• TSA Pre-Check Reimbursement
• CLEAR reimbursement

Benefits: Health Insurance o Medical insurance - company pays an industry-leading 70% of the cost for you and your dependents o 100% company paid Vision and Dental coverage for you, your spouse and child(ren) o 100% company paid Accident, Critical Illness (including cancer), and Hospital Insurance for you, your spouse and child(ren) o 100% company paid Short-term and Long-term disability for employees o 100% company paid Basic Life and Supplemental Life Insurance for you, your spouse, and child(ren) o $1,000 allowance for the birth of a child o 12 weeks maternity leave and up to 4 weeks bonding leave company paid Time Off (32 days total) o 20 days PTO prorated o 10 paid holidays o 2 paid volunteer days 401K o Eligible after 60 days of service o Includes up to 4% match o No vesting period Tenure o 5-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 20 days o 10-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 25 days, plus an additional 5 days of PTO and up to $10,000 expenses reimbursed towards a one-time sabbatical o Mentor program o Continuing education Compensation o Annual bonus pro-rated based on start date o Student debt assistance up to $300 per month for 5 years for job-related degrees o Straight time available to be paid for eligible salaried and exempt positions (non directors/managers) working more than 43 hours per week o Wellness reimbursement of $75 per month o Night out reimbursement of $75 per month o Cell phone reimbursement of $15 per month o $5,000 referral bonus (for a successfully hired colleague) o TSA Pre-Check Reimbursement o CLEAR reimbursement