Technology Specialist, NYC

Job Description
JDA TSG – Technology Specialist
Onsite presence required at JDA's NYC office Monday–Friday.
Location
: New York, NY (on-site)

Salary Range
: $50,000 – $65,000 per year

Overview
At
JDA TSG
, we provide innovative technology, automation, and process solutions to support global enterprises. We are seeking a
Computer Help Desk Analyst
to provide day-to-day technical support and maintain high operational standards for our New York City office. This is an onsite position reporting directly to the Director of Technology and supporting all local technology operations including hardware, software, asset management, and conference room systems.

The ideal candidate is polished, organized, and comfortable working directly with senior executives, including members of the C-suite and HR leadership. The position requires hands-on technical capability, strong communication skills, and accountability in a professional office environment.

Role Summary
The primary responsibility of this role is to deliver white-glove technical support to executive staff and visitors at the New York City office. This includes laptop and software troubleshooting, ownership of conference and office technology systems, hardware asset management, and general on-site assistance. The role requires professionalism, discretion, and a polished service-oriented approach when supporting executives and guests.

Additionally, this position will collaborate with the company's help desk team to resolve broader technical issues and contribute to enterprise support initiatives as skills develop. This structure provides an opportunity for growth while maintaining the core focus on delivering exceptional executive-level support experience in the NYC office.

Essential Functions

• Help Desk and User Support
• Provide Level 1 support for end users via ticketing system, phone, and in-person requests.
• Troubleshoot issues related to Windows, macOS, Microsoft 365, and Teams.
• Log, prioritize, and resolve tickets in accordance with company SLAs.
• Assist with onboarding and offboarding, including user