Desktop Support Technician

This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA.

Position Overview:
We are seeking a skilled and customer-focused Desktop Support Technician for a banking/financial institution. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.

Key Responsibilities:

End-User Support:

• Provide remote and onsite technical support for hardware, software, and peripherals.
• Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
• Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).

Active Directory and Azure Management:

• Perform