IT Specialist

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact

Job Summary
This role provides hands-on IT support and systems administration across Microsoft 365, identity platforms, and endpoint management tools. The IT Specialist handles user lifecycle tasks, device provisioning, troubleshooting, and operational support for a remote workforce. The position collaborates closely with Corporate IT and Security to maintain a reliable, secure, and well-documented environment that aligns with organizational standards and regulatory requirements.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• Provide technical assistance for issues related to computer systems, hardware, software, and SaaS services
• Support identity lifecycle tasks across Microsoft 365, Azure AD/Entra ID, Okta, and other business systems
• Set up and configure new user accounts, devices, and required software
• Support user offboarding, including timely access removal and hardware recovery
• Manage device provisioning, configuration, and patching using endpoint management tools
• Support administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
• Troubleshoot issues across Windows and macOS devices
• Maintain accurate asset inventory, ensure devices are tagged, and update asset records
• Assist with basic security tasks such as MFA setup, access reviews, endpoint alerts, and compliance checks
• Document standard operating procedures, runbooks, and knowledge base content
• Support incident response activities as directed
• Install, update, and troubleshoot core business applications
• Carry out additional responsibilities as assigned based on business needs

Minimum Requirements

• 2–4 years of IT support or systems administration experience
• Working knowledge of Microsoft 365, Azure AD/Entra ID identity concepts, and cloud/SaaS administration
• Experience with endpoint management tools such as Intune, NinjaOne, or Kandji
• Proficiency supporting both Windows and macOS environments
• Strong communication, organization, and time management skills
• Ability to work effectively with remote and onsite-event employees
• Understanding of Active Directory, security permissions, and MFA
• Customer-focused and calm under pressure

Preferred Qualifications

• Associate or bachelor's degree in IT, Computer Science, or related field
• CompTIA certifications such as A+, Network+, or Security+
• Microsoft 365 Modern Desktop Administrator or similar certification
• Experience supporting audiovisual systems, VPN/wireless networks, or IT process automation
• Familiarity with ITIL practices

Work Environment/Physical Demands

• Remote office environment: Works primarily at a desk using a computer, with moderate noise levels. Supports remote users.:
• Frequent sitting and computer-based work
• Some walking and standing for equipment and user support
• Occasional lifting and moving of IT hardware such as laptops and monitors

Total Rewards
Generous annual bonus opportunity

401(k) with Employer Match
Paid Time Off & Holidays:
40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.

Volunteer Time Off

Insurance:
Choice of
Medical, Dental, and Vision plans
Health Savings