Service Manager

McGrew Equipment Company is seeking a dependable and hands-on Service Manager to lead our service operations in Seven Valleys, PA. This role is ideal for someone who thrives in a fast-paced, team-driven environment and takes pride in seeing projects through from start to finish. The Service Manager will oversee daily service activities, ensuring quality, safety, and efficiency while maintaining our commitment to exceptional customer care. If you're a motivated leader who values teamwork, accountability, and craftsmanship, this is an excellent opportunity to join a respected equipment auction company built on Old-Fashioned Business Values.

Company Description

Founded in 1999, McGrew Equipment Company is a full-service auction house specializing in construction and agricultural equipment. We host bi-weekly live and online auctions at our headquarters in Seven Valleys, Pennsylvania, serving buyers and sellers across the U.S. and internationally. Our team combines decades of experience, integrity, and innovation to deliver exceptional results for our customers.

Role Description

The Service Manager is responsible for managing day-to-day operations within the service department. This includes technician scheduling, repair order processing, workflow coordination, and team development. The ideal candidate is a strong communicator and problem-solver who can lead by example, maintain safety standards, and ensure all service work meets McGrew's high standards of quality and efficiency.

Essential Duties & Responsibilities

• Oversee daily service operations, including staffing, job scheduling, and workflow management.
• Dispatch and coordinate technicians to ensure timely completion of repairs and service jobs.
• Monitor repair order progress, parts ordering, quotes, billing, and customer communication.
• Ensure all service work is performed accurately, efficiently, and in compliance with safety standards.
• Maintain tools, equipment, and facilities to promote a clean, organized, and safe work environment.
• Train, mentor, and support service technicians to enhance performance, skill development, and job satisfaction.
• Track productivity, efficiency, and quality metrics; implement corrective actions as needed.
• Foster collaboration between service, parts, and sales teams to maximize asset utilization.
• Promote McGrew's values of teamwork, quality, and customer focus in every interaction.
• Perform other duties as assigned.

Educational & Experience Requirements

• High school diploma or equivalent required.
• Minimum 5–8 years of related experience in service management or equipment repair supervision.
• Strong leadership, communication, and organizational skills.
• Proven ability to manage workflow, prioritize tasks, and meet deadlines.
• Proficiency with service software, repair order systems, and Microsoft Office Suite.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Bachelor's degree in Business, Management, or a related technical field preferred.
• Experience in heavy equipment, agricultural, or construction industry strongly preferred.
• DOT Medical Card preferred.
• Knowledge of auction or dealership operations a plus.

Essential Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to fifty (50) pounds and may infrequently lift and/or move up to seventy-five (75) pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Note: This position is considered safety sensitive.

Equal Employment Opportunity

McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.