Front Desk Receptionist

Front Desk Receptionist

Michigan Locations: Commerce Twp., Fraser, Port Huron, Rochester Hills, Royal Oak, and Warren

Position Summary

Fraser Eye Care Center is a thriving medical practice dedicated to providing high-quality state-of-the-art ophthalmology services to our community. We are committed to excellence in patient care, and our team of professionals works together to ensure a positive experience for our patients. We are seeking a friendly, organized, and compassionate Front Desk Receptionist to join our team. The Front Desk Receptionist is the first point of contact for our patients and plays a crucial role in ensuring a smooth and efficient experience for our patients.

Skills Required

• Greet patients and visitors with a warm and welcoming demeanor.
• Register new patients and update existing patient information in our practice management system.
• Verify patient insurance information.
• Answer phone calls in a high-volume call center, triage, route calls to appropriate staff, schedule appointments, and take messages when necessary.
• Contact patients to remind them of upcoming appointments.
• Process patient payments accurately and provide receipts.
• Balance payments received at the end of each day.
• Manage incoming patient referrals and requests for medical records.
• Run daily and weekly reports.
• Maintain a clean and organized front desk area.
• Always ensure patient confidentiality and privacy.
• Assist patients with inquiries, forms, and any other administrative support they may need.
• Collaborate with medical staff to ensure a seamless patient experience.

Qualifications

• High school diploma or equivalent required; additional education or medical office training is a plus.
• 1-2 years of previous experience in a medical office or healthcare setting is preferred.
• Strong interpersonal and communication skills.
• Proficiency in using electronic medical records (EMR), scheduling software, and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Ability to stand for extended periods of time while performing front desk duties.
• Willing to rotate between the front desk and call center.
• Reliable transportation to be able to work at multiple Fraser Eye Care Center office locations.