Maintenance Supervisor

The Maintenance Supervisor/Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way.

We are currently looking for an experienced Service Manager to join our team at a property in Orlando, FL.

FINANCIAL

• Works with Community Manager to determine maintenance budget
• Submits all vendor/contractor invoices to Community Manager for approval and submission to the Accountant

PERSONNEL/SUPERVISORY

• Works with Community Manager to Hire, terminate, train/coach, manage and lead all maintenance staff
• Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan Schedule & direct supervision of all in-house and/or vendor work.

ADMINSTRATIVE/OFFICE

• Meet daily with Community Manager to communicate & manage the workflow of all service requests, make readies and special projects.
• Organize & file appropriate reports, leases and paperwork daily
• Manage work-order log book and make-ready check lists
• Maintain an up-to-date Material Safety Data Sheet Manual at all times

MAINTENANCE & SAFETY

• Ensure that the appearance and physical aspects of the community exceed the established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Manager as needed.
• Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
• Accompany outside vendors on service request calls for occupied apartments when necessary
• Interpret company policies to workers and enforces safety regulations
• Schedule & perform all preventative maintenance as well as "special projects" list

RESIDENT RELATIONS

• Accepts service requests from residents and delegates to maintenance staff for prompt processing
• Maintain positive customer service and "can do" attitude at all times

EDUCATION/EXPERIENCE

• 3-5 years of related experience & training required
• EPA Universal Certification required
• Heating, Ventilation & Air Conditioning (HVAC) Certification preferred
• Computer experience required
• Certified Apartment Maintenance Technician (CAMT) is recommended
• Strong written and verbal skills in English & Spanish preferred
• Strong customer service & conflict resolution understanding and experience preferred
• Candidates MUST be able to pass criminal background check and drug test.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Property Maintenance: 3 years (Required)

License/Certification:

• Driver's License (Required)
• EPA Certification (Required)

Ability to Commute:

• Orlando, FL Required)

Work Location: In person