Instructional Technology Professional II

Posting Number

req24714

Department

Support Services

Department Website Link

Location

Yuma

Address

Yuma, AZ USA

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II serving on the Instructional Technology Support team. The position will serve multiple University of Arizona locations in Yuma, Arizona, performing preventive maintenance, troubleshooting, and repair services for university-owned equipment.

The successful candidate will share in the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of the university's academic colleges and administrative units in their mission to expand educational access to Arizona communities.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification. The time frame for completion will be determined with the supervisor at the time of onboarding.

This position requires the ability to lift up to 50 pounds, operate a golf cart, and ascend or descend ladders. Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provides first-tier support to end users for PC, applications, hardware and network issues.

Knowledge, Skills & Abilities

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Working knowledge of Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and company.
• Ability to build and maintain strong working relationships.

Physical Requirements:

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Information Technology

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$53,039 - $66,299

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

7

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC2

Job Family

Instructional Technology

Job Function

Information Technology

Type of criminal background check required:

Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

uits-

Open Date

12/15/2025

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office