Front Desk Receptionist

We are a BUSY podiatry clinic in Gilbert & we need a front desk superstar

We're looking for that front desk person — the unicorn who can juggle phones, paperwork, patients, and the occasional curveball like the printer deciding to "take a personal day." If you thrive in a busy medical environment, can multitask without combusting, and love being the reason everything runs smoothly, keep reading.

Also, we do a lot of marketing. So if the idea of being in a TikTok, Reels video, or an office photo makes you want to hide under a desk… this might not be your vibe. If you're cool with appearing onscreen occasionally (fully clothed, fully professional, and fully fun), you'll fit right in.

Your Daily Responsibilities (aka: The Things That Keep This Clinic Alive)

Patient Check-In & Check-Out:

• Greet patients with A+ energy and professionalism; even before your coffee hits.
• Verify demographics, insurance, and all the important details patients somehow forget every single visit.
• Collect co-pays, outstanding balances, and keep financial conversations calm + professional.
• Make sure patients actually fill out their online paperwork and don't pretend they "didn't see the link."
• Keep check-in/check-out flowing efficiently so no one feels lost or forgotten.

Scheduling & Communication (You = Air Traffic Control)

• Manage phone lines like a seasoned call center boss — scheduling, canceling, rescheduling, and gently reminding people we are not psychic about their appointment needs.
• Protect the schedule with your life: no empty slots, no chaos.
• Send appointment reminders, follow-up messages, and "hey, don't forget your referral" notices.
• Communicate patient needs to providers and back-office staff because mind-reading is not in anyone's job description.

Insurance, Authorization, & Admin (The Glamorous Part… Kidding)

• Verify insurance and eligibility like the administrative detective you are.
• Obtain referrals, and approvals — and track them so they don't vanish into the abyss.
• Scan, upload, and index every document correctly (bless those who label files properly).
• Ensure charts are complete, organized, and make sense to anyone who opens them.

Clinic Flow & Support (You're the Glue, Sorry About It)

• Work closely with providers and medical assistants to keep them running on time (or as close as actually possible).
• Help manage patient flow in the lobby, prioritizing, updating, smoothing things over when someone is grumpy.
• Keep the front desk clean, stocked, and aesthetically acceptable.
• Jump in with miscellaneous tasks because teamwork makes the dream work (and makes the day less chaotic).

Professionalism With Flavor (Your Signature Style)

• Maintain a friendly, polished tone even when dealing with stress or spicy patient attitudes.
• Use good judgment, you're representing the practice from the moment the door opens.
• Bring your "I'm adaptable and capable AF" energy daily.
• Uphold confidentiality, HIPAA compliance, and general common sense at all times.
• Adapt to a busy environment without folding like a lawn chair.
• Bring team energy, accountability, and a positive attitude.
• Preferred Foot & Ankle is a non-smoking environment.
• All applicants must pass a background check and drug test.

What You Bring to the Table

• Customer service that's elite (bonus points for de-escalation skills).
• Strong organizational instincts — color-coded calendars are welcome here.
• Multitasking talent without sacrificing accuracy.
• Ability to handle busy clinic energy with minimal internal screaming.
• Tech comfort: phones, EMRs, printers, scanners… all of it.
• A team-first mindset — zero drama, big accountability vibes.

Why You'll Love Working Here

• Supportive leadership that communicates clearly and doesn't micromanage.
• Opportunities to grow — we love promoting our own.
• Fast-paced environment where you'll never be bored.
• A workplace culture with humor, boundaries, and "we're all in this together" energy.

If This Feels Like Your Personality Wrapped in a Job Description:

Send us your resume. We'd love to meet you.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $ $20.00 per hour

Expected hours: 80.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person