Security Operations Analyst

Job Opening: Operations Analyst

Our Mission:

Convoy Group is a veteran-owned and operated intelligence, consulting, training, and protection

firm. We leverage our range of expertise and network across public and private sectors to provide

clients with highly professional, tailored, and effective solutions.

Philosophy: We believe in quality over quantity. We understand the power of organizational

culture, transparency, flexibility, and incentivized autonomy to drive our superior services.

Values: (T3PAF)

1. Transparency with clients and teammates, pricing and capability, and progress.

2. Training to ensure the highest level of capability, service, and readiness.

3. Teamwork is the key to meeting our goals and clients' needs.

4. Professionalism is the key to Convoy Group's reputation and success.

5. Autonomy enables success across all echelons, imbues a forward-leaning culture, and

facilitates growth.

1. Flexibility that is built into the business structure and business model allows for dynamic

organizational change to occur; in short, the business can grow with the market's shifting

demands.

Truths:

1. We are only as good as our last performance: Certifications, good-looking marketing, and

professional background only get you so far. It is what you do right now – and what you continue

to do – that matters.

1. Individuals make the difference between success and failure: Every single individual in this

company is a stakeholder. The analysts, agents, guards, and managers are the ones who directly

safeguard clients' needs, and they are the vanguard of our company's values.

1. There is no one-size-fits-all security solution: All clients are unique, and what works with one

client may not work with another. While there may be conceptual overlap between solutions, you

must always attend to the specific requirements of every client.

1. Finding the right person for the job takes time: The relationship between employee selection

and performance is not an ambiguous one. We take the time to carefully evaluate, select, train,

and continuously develop all our personnel.

Job Description

Convoy Group is seeking a proactive and dedicated Operations Analyst to join our Operations

Team. The ideal candidate will coordinate activities between Convoy Group's agents, clients, and

internal teams to ensure the successful delivery of protective service products. This role demands

strong communication skills, effective multitasking, and the ability to work autonomously under

time constraints. The Operations Analyst plays a crucial role in the operational success of

Convoy Group's protective services.

Responsibilities

• Monitor all ongoing protective services assignments and communicate with agents and

clients to ensure service excellence.

• Identify and resolve issues with ongoing assignments; coordinate with law enforcement

and other stakeholders as needed.

• Onboard new protective service requests and assist in scheduling and staffing both ad hoc

and ongoing assignments.

• Support the onboarding process for new agents and guards.

• Assist in the planning and drafting of mission briefs and post orders for new assignments.

• Make reservations for lodging and rentals related to service assignments.

• Perform administrative duties such as updating shift logs, maintaining personnel records,

drafting biographical summaries, and preparing invoices.

Experience & Qualifications

• 1-3 years of relevant experience in security, law enforcement, or military service

preferred (education may substitute for experience on a case-by-case basis).

• Bachelor's degree from an accredited university preferred.

• Proficient in Microsoft 365 applications: Excel, Outlook, PowerPoint, SharePoint, and

Word.

• Excellent verbal and written communication skills; able to write clearly for various

stakeholders.

• Strong customer service skills.

• Creative problem-solving ability; able to deliver high-quality results under tight

deadlines.

• Organized and able to work independently, maintaining protocols to mitigate errors and

information gaps.

• Effective in a fast-paced, integrated team environment.

Job Details

• Job Type: Full-time (40 hours/week)

• Schedule: 8-hour shifts, day shift, Monday through Friday; some holidays, overtime, and

occasional weekends as needed

• Work Location: On-site/in person

Job Type: Full-time

Pay: $45, $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Ability to Commute:

• Pittsburgh, PA Required)

Ability to Relocate:

• Pittsburgh, PA 15213: Relocate before starting work (Required)

Work Location: In person