Application Analyst II

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This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.

This position is in salary group UHP-13; click here to review the current UHP Pay Plan.

Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add an application analyst II to our clinical systems team. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

At UConn Health, this classification provides analysis, development, modification, configuration, installation, testing and maintenance of Clinical Systems EHR applications including complex to highly complex projects that require in-depth knowledge of more than one Clinical System EHR area, specialty, and clinical disciplines.

THIS IS A HYBRID POSITION REQUIRING ONE (1) DAY/WEEK ON SITE WORK AND CAN REQUIRE ADDITIONAL ON-SITE WORK AS ASSIGNED. SUBJECT TO CHANGE PER MANAGEMENT AND BASED ON DEPARTMENTAL NEEDS.

SUPERVISION RECEIVED:
Works under the limited supervision of an employee of higher grade

SUPERVISION EXERCISED:
May lead staff or small project team members as assigned.

EXAMPLES OF DUTIES:

Administrative and Project Duties:

• Assists with establishing performance standards for assigned staff
• Participates in and may lead small project planning sessions with clients, business analyst and team members to analyze requirements and provides design recommendations for complex to highly complex systems
• Prepares and present status updates for various projects
• Evaluates system trends and recommends realistic Service Level Agreement targets regarding time and cost
• Monitors project status to ensure that service level agreements standards are met or exceeded
• Maintains and manages project issue log
• Escalates problems when appropriate
• Serves as a resource for project team or other team members in area of expertise and assist as needed.
• Maintains relationship and open communication channels with Clinical Systems EHR vendor representatives

Technical Duties:

• Identifies solutions for complex to highly complex system requirements
• Performs in-depth analysis of workflows, data collection, reports details and other technical issues associated with the Clinical Systems EHR environment
• Analyze and recommend system design alternatives /solutions/ improvements
• Analyze new features and functions in the Clinical Systems EHR releases to determine impacts and opportunities for enhancements
• Researches and recommend enhancements to system components within the Clinical Systems EHR environment
• Defining and design scope for each project individually or in concert with team members
• Make complex to highly complex application decisions in conformance with clinical and business operational policies and procedures
• Participates in solution design reviews
• Develop detailed specifications for functions and changes to new or modified applications
• Documents system changes and problem resolutions
• Develops or modifies complex to highly complex Clinical Systems EHR customizations, configurations, and workflows
• Performs Clinical Systems EHR application upgrades, new structures, or elements
• Creates test files and performs system testing for cross application scenarios and external interfaces
• Provides ongoing maintenance and tests to ensure Clinical Systems EHR solutions meet the organization's business needs
• Provides support to end users experiencing problems with Clinical Systems EHR applications and associated hardware and interfacing systems
• Ensures the ethical use of data, as well as data integrity, security, and confidentiality of protected health information
• Monitors clinical operational issues focusing on efficient and effective delivery of complete and accurate, for the assigned areas and specialties of the Clinical Systems EHR information in order to achieve quality outcomes
• Stays current on the Clinical Systems EHR platform and related advanced features of software technologies
• Stays current on clinical practices, policies, procedures, and workflows for areas of expertise and closely related areas.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

Knowledge, Skills & Ability:

• Knowledge of clinical operations, policies, and procedures
• Knowledge of applicable clinical standard of practice as required by State, Federal and accreditation organizations
• Knowledge of standards/codes pertaining to the patient care environment
• Knowledge of the principles of systems analysis, design, and decision support
• Knowledge of various systems and data analysis techniques and tools (such as Swim Lane diagrams, As-Is and To-Be workflow design, fishbone diagrams, state transition diagrams, ERD data model diagrams, data conversion and transformation mappings
• Knowledge and understanding of business process flows
• Knowledge of system integration design and development
• Knowledge of technology support and ability to take action to ensure customer satisfaction
• Excellent analytical thinking and problem solving and the ability to coach others in analysis and problem-solving techniques
• Excellent project management techniques
• Demonstrated ability to use and apply clinical expertise and experience to design and configure Clinical Systems EHR solutions
• Demonstrated ability to conduct research/information seeking
• Demonstrated ability to develop complex solutions and application requirements
• Demonstrated ability to write and maintain system documentation
• Demonstrates careful attention to details
• Demonstrated ability to communicate effectively and present ideas to audiences of all levels of technical, clinical expertise and management
• Demonstrated ability to lead staff
• Proficient in MS-Office including Project, Word, Excel, PowerPoint, and Visio

EXPERIENCE AND TRAINING:

General Experience:

• Clinical Care System: Eight (8) years in progressively complex clinical informatics, clinical process redesign, clinical systems analysis, design and implementation experience, two (2) of which must be in an acute care or direct patient care setting.

Substitution Allowed:

• Associate Degree in Software Engineering, Management Information Systems, Clinical Informatics, or closely related field may substitute for two (2) years of the general experience.
• Bachelor's degree in software engineering, Management Information Systems, Clinical Informatics, or closely related field may substitute for four (4) years of general experience.

Special Requirement:

• Incumbents in this class must have or achieve within six months EPIC certification in their assigned areas and specialties and maintain certification while in the position.

Preferred Qualifications:

• An understanding of research, including recruitment, research-patient tracking, scheduling and treatment workflows, and research billing.
• Familiarity with research-specific build, and how the functionality can facilitate research-related activities.
• Demonstrated experience with clinical documentations standards and order sets.
• Demonstrated experience using Epic EHR.

WORKING CONDITIONS:

• May be required to work variable working hours during system implementation.
• May be required to participate in On Call rotation.
• May be required to work flexibly to meet project deadlines and business needs.

Schedule: 40 hours per week, Monday - Friday, 8:00 am to 4:30 pm, 30-minute unpaid meal break

Why UConn Health
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.