Computer Support Specialist

Working Title Computer Support Specialist Role Title Info Technology Specialist I Role Code 39111-SW FLSA Nonexempt Pay Band 04 Position Number Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Henrico - 087 Hiring Range Salary commensurate with the education and experience of the applicant. Maximum salary of $53,000. Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Scheduled as assigned.

Sensitive Position Yes Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The
Computer Support Specialist
provides Tier I and Tier II technical support to faculty, staff, and students. This position is responsible for responding to Help Desk requests and performing installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and associated peripheral equipment. The position performs other duties as assigned.

Key Responsibilities
Help Desk & User Support

• Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests.
• Deliver customer-focused technical solutions during scheduled Help Desk rotations.
• Communicate effectively with users through verbal and written channels.

Desktop & Device Support

• Install, configure, repair, upgrade, and maintain desktop and laptop computers.
• Support portable computing devices, peripherals, and endpoint management solutions.
• Install, configure, and support current versions of Microsoft products and Apple devices.
• Support Apple systems and mobile devices as required.

Network & AV Support

• Troubleshoot and support network connectivity, including TCP/IP configuration and wireless networks.
• Support desktop peripherals and audiovisual (AV) systems.
• Assist with network infrastructure and connectivity issues as needed.

Inventory & Asset Management

• Independently perform inventory management using barcode scanners, databases, and spreadsheets.
• Track, maintain, and update equipment records.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
Minimum Requirement

• Working knowledge of installation, repair, upgrade, and general maintenance of computer hardware.
• Considerable knowledge of troubleshooting methods, procedures, equipment and component testing, and use of hardware and software diagnostic tools.

• Demonstrated experience supporting:

• Network infrastructure

• TCP/IP configuration
• Wireless network configuration

• Desktop and peripheral devices

• Working knowledge of audiovisual systems and AV support.

• Knowledge of endpoint management solutions and Apple systems.

• Demonstrated ability to:

• Install, configure, use, and support current Microsoft products and Apple devices

• Manage multiple complex tasks and prioritize independently without supervision
• Provide customer-focused technical support in a fast-paced environment
• Communicate effectively, both verbally and in writing

• Work collaboratively within a diverse group of individuals

• Ability to independently manage inventory using barcode scanners, databases, and spreadsheets.

• Physical ability to sit, stand, and climb ladders and routinely lift items weighing up to 50 pounds.

Additional Considerations

Additional Considerations

• Associate's degree in Information Technology or a related field, or equivalent training in computer information systems, network administration, or a related area.
• An equivalent combination of education, training, and experience that demonstrates possession of the required KSAs may be substituted.
• CompTIA A+ and/or Network+ certification (or equivalent) preferred.

Operation of a State Vehicle No Supervises Employees Yes Required Travel

Travel between campuses.

Posting Number CLS_4222P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 12/19/2025 Job Close Date 01/12/2026 Open Until Filled Agency Website Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
or call DARS at , or DBVI at

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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