Student Support Coordinator

DISTRICT OVERVIEW
Holyoke Public Schools is a PreK-12 public school district serving nearly 5,100 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging.
Holyoke Public Schools' strategic plan, "Moving Forward Together," builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students' well-being.

Our Equity Commitments are pledges we are making to address systemic equity challenges.

We intentionally build a community that is anti-racist, inclusive, and culturally responsive.

• We ensure that students, families, and staff get the support they need to be successful.
• We seek out and incorporate the voices of those impacted, with a commitment to include those who have been excluded in the past.
• We promote access and inclusion for all students, staff, and families.
• We respect, embrace, and honor the diversity of our students, families, staff, and community.
• We reflect on our own behavior to minimize harm to others.
• We create a culture of acceptance and empathy so that everyone feels valued and is able to contribute to our community's success.

Please visit the Holyoke Public Schools website to learn more about us as well as some of our recent accomplishments.

Spanish:
Las Escuelas Públicas de Holyoke son un distrito escolar público de prekínder a 12.º grado que acoge a casi 5100 estudiantes, de los cuales el 80 por ciento son latinos/latinas. Empleamos a casi 1300 personas que, juntas, educan y apoyan a una comunidad de estudiantes muy diversa. Estamos comprometidos a contratar y retener educadores de alta calidad que tengan la certeza de que todos los niños pueden y podrán aprender, y que también se esfuercen diariamente por hacer de la escuela un lugar alegre de descubrimiento, apoyo y pertenencia.
El plan estratégico de las Escuelas Públicas de Holyoke , "Avanzando Juntos", toma en cuenta nuestras fortalezas anteriores y al mismo tiempo sirve como un llamado a la acción para acelerar el aprendizaje de los estudiantes a través de una perspectiva diferente sobre cómo enseñamos, cómo trabajamos juntos y cómo apoyamos el bienestar de los estudiantes.

Position Overview:

The Student Support Coordinator plays a critical role in fostering a positive, inclusive, and supportive school culture. This position is responsible for coordinating the day-to-day operations of the Student Support Room, responding to behavior and engagement needs across the school, and implementing high-quality MTSS and restorative practices to ensure every student has the opportunity to be successful academically, socially, and emotionally.

Key Responsibilities:

Student Support & Daily Operations

• Oversee the daily functioning of the Student Support Room to ensure a calm, welcoming, and therapeutic environment.
• Provide responsive support to students referred for behavioral, emotional, or engagement concerns, ensuring timely and appropriate follow-up.
• Develop individualized student support plans to address root causes of behavior and promote growth, safety, and success.

Social-Emotional Learning, MTSS & Restorative Practices

• Implement and support evidence-based SEL, restorative justice, and self-regulation curricula; assist in adapting or designing materials as needed.
• Teach and reinforce self-regulation, coping, and self-advocacy strategies to identified students.
• Use MTSS-aligned interventions, including data-informed decision-making, progress monitoring, and tiered supports.

School Culture, Climate & Behavior Response

• Collaborate closely with administrators, counselors, teachers, and restorative justice staff to ensure consistent and positive behavior expectations across the school.
• Respond to behavior calls with a calm, solutions-oriented, and student-centered approach.
• Model and promote respectful communication, relationship-building, and unconditional positive regard.

Family & Community Partnership

• Maintain proactive and supportive communication with parents/guardians to strengthen school–home partnerships.
• Engage families in the development of plans and ongoing communication related to student progress.

Staff Collaboration & Professional Development

• Co-design, communicate, and implement clear schoolwide policies, protocols, and behavior support systems.
• Support staff with proactive strategies, restorative approaches, and classroom interventions when appropriate.
• Participate in and help facilitate professional learning aligned to SEL, MTSS, trauma-informed practices, and restorative responses.

Program Management & Leadership:

• Continuously monitor program effectiveness using qualitative and quantitative data; adjust supports as needed.
• Supervise interns and volunteers as assigned.
• Contribute to a positive, team-oriented culture where students and adults feel valued, safe, and supported.

Qualifications:

• Associate's or Bachelor's degree preferred.
• 1–3 years of experience working directly with at-risk youth in social-emotional, behavioral, or counseling settings required.
• Demonstrated commitment to ensuring academic and behavioral success for all students.
• Strong leadership, problem-solving, and de-escalation skills.
• Experience working in urban schools and with diverse student populations strongly preferred.
• Ability to communicate clearly, compassionately, and professionally with students, families, and staff.
• Skilled in behavior management, restorative practices, and care planning.
• Ability to work collaboratively as a member of a multidisciplinary team.
• Bilingual (Spanish) candidates strongly encouraged to apply.