General Manager

We are seeking an energetic and experienced General Manager to lead our Extended Stay America Columbus property. . This pivotal role involves overseeing daily hotel functions, driving guest satisfaction, managing staff, and ensuring the property's financial success. The ideal candidate will possess strong leadership skills, hospitality expertise, and a passion for creating memorable guest experiences.

Responsibilities

• Lead all aspects of hotel operations, including front desk management, guest services, housekeeping, maintenance, and food & beverage where applicable.
• Supervise and motivate staff to deliver exceptional customer service while maintaining high standards of hospitality.
• Oversee revenue management strategies to maximize occupancy rates and profitability through effective pricing and promotional initiatives.
• Manage human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
• Maintain budgetary controls by monitoring expenses, controlling costs, and implementing efficient operational procedures.
• Foster positive guest relations by addressing concerns promptly and ensuring a welcoming environment for all visitors.
• Oversee night audit procedures, multi-line phone systems, phone etiquette, and front desk operations to ensure smooth guest check-in/out processes.

Qualifications

• Bachelor's Degree – Hospitality/Hotel Management or Business Administration preferred.
• A Certified Hospitality Administratordesignation is preferred, but not required.
• Minimum 2+ years work experience. Proven supervising experience in hotel or resort management with a strong background in hospitality operations.
• Demonstrated leadership skills with the ability to motivate teams and drive results.
• Knowledge of revenue management techniques and budgeting practices within the hospitality industry.
• Excellent customer service skills with a focus on guest relations and complaint resolution.
• Experience with human resources functions including hiring, training, and staff development.
• Familiarity with hotel management systems, night audit procedures, front desk operations, and multi-line phone systems.
• Strong communication skills with professional phone etiquette and interpersonal abilities.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Hotel General Manager: 2 years (Preferred)
• Extended Stay American Brand: 1 year (Preferred)

Work Location: In person