IT Support Technician

Description

Our Employee Value Proposition

Critical to the needs of our IT Department, the IT Support Technician  will be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits.  We are committed to professional development and growing our business.  We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Core Responsibilities

• Device imaging, configuration, and setup for new hires across North America.
• Maintaining and updating Asset Management systems across companies for end user devices
• Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
• Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
• Service Desk knowledge base management. Creating, updating, and improving support procedures.
• Maintain accounts, software, and hardware compliance to meet IT security standards.
• Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
• Execute business support standards, processes and procedures, and guidelines for incident management.
• Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
• Proactively learn and train other staff members in new product and service technologies.
• Engage with remote team members for support when needed.
• Working knowledge of the ITIL framework.

Work Experience

2+ Years of IT Computer Support experience required.

Education/Training

High School Diploma

Specialized Knowledge Certificates & Licenses

A+ certification preferred but other industry certifications considered

Software & Technology Skills

MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.