Intake Coordinator

Job Title: Intake Coordinator
Company: Capstone Roofing
Location: Santa Rosa, CA (On-Site)
Employment Type: Full-Time
Compensation: $30–$32/hr

About Capstone Roofing

Capstone Roofing is a fast-paced, growing roofing company committed to high-quality workmanship, excellent customer service, and a supportive, professional work environment. We are seeking a dependable, detail-oriented Intake Coordinator to serve as the first point of contact for customers, visitors, and potential candidates.

This role is ideal for someone with strong scheduling and coordination experience, who thrives in a busy office, enjoys customer interaction, and takes pride in keeping operations organized and moving efficiently.

Position Summary

The Intake Coordinator plays a critical role in managing incoming leads, coordinating schedules, supporting the intake team, and maintaining a professional front office environment. This position requires excellent organizational skills, the ability to juggle multiple schedules, and comfort working in a high-volume, time-sensitive setting.

What You'll Do

• Greet customers, walk-in candidates, and visitors with professionalism and a friendly demeanor
• Serve as a primary support for scheduling inspections, repairs, and appointments, ensuring accuracy and efficiency
• Assist with answering and directing incoming calls using RingCentral
• Support the intake team by taking new customer leads over the phone and accurately entering information into AccuLynx
• Coordinate and update schedules, reschedules, and confirmations while communicating clearly with customers and internal teams
• Receive and process in-person customer payments; verify amounts in AccuLynx, provide receipts, and log payments accurately
• Accept packages and deliveries; sort incoming mail to appropriate mailboxes
• Maintain a clean, organized, and welcoming reception area
• Provide general administrative support to office staff as needed

What We're Looking For

• Previous experience in scheduling, intake coordination, dispatching, or administrative support preferred
• Strong customer service skills with a friendly and professional communication style
• High attention to detail, especially when managing schedules, payments, and data entry
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning and using systems such as AccuLynx and RingCentral
• Strong organizational and time-management skills
• Bilingual or conversational Spanish is a plus, but not required

Why Join Capstone Roofing

• Positive, team-focused company culture
• Opportunities for growth, cross-training, and advancement
• Training and tools provided — roofing experience not required
• Paid time off, paid holidays, and additional benefits after the probationary period