Senior EMR Analyst

At Cincinnati Children's, we are committed to delivering exceptional, patient-centered experiences that extend far beyond the clinical visit. The Senior EMR Analyst – Epic Cheers plays a critical role in advancing this mission by supporting and enhancing our enterprise CRM capabilities. In this role, you will design, build, and optimize the Epic Cheers platform to strengthen how we communicate, engage, and partner with patients and families throughout their care journey.

As a senior member of the EMR team, you'll collaborate closely with Patient Access, Marketing & Communications, Digital Experience, and clinical operational leaders to build automated, data-driven outreach and engagement workflows that help improve appointment adherence, streamline communication, and elevate the overall patient experience. Your technical expertise in Epic, combined with your understanding of CRM strategies and patient engagement needs, will directly influence how Cincinnati Children's builds long-term relationships with the families we serve.

This role is ideal for an analyst who thrives at the intersection of technology, communication, and patient experience, bringing both strong configuration skills and the ability to partner with cross-functional stakeholders to translate goals into scalable, sustainable system solutions. Through your work with Epic Cheers, you will help Cincinnati Children's continue to advance its mission of improving child health through innovation, connection, and excellence in care.

JOB RESPONSIBILITIES

Build/Configuration/Release Mgmt

Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management.

Support system testing.

Document testing outcomes.

Drives process improvement efforts.

Demonstrates advanced problem solving and technical solution skills.

Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

Contributes to strategic planning efforts.

Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability.

Independently develop and mentor others on education technology content for applicable use.

Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.

Leadership and Mentoring

Take ownership of tasks with sense of urgency and drive them to completion.

Independent in work effort, escalating when appropriate.

Coordinate necessary resources and communicate impacts to the user community.

Collaborate with other team members to resolve issues and foster success with the customer base.

Serves as a mentor when working through details of a problem to reach a positive solution.

Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials.

Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes.

Network with internal and external experts to identify best practices for clinical system use and training.

Promote use of industry best practice tools for efficiency and innovative education and learning.

Professional Growth & Development

Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.

Conduct and participate in instructional sessions.

Use knowledge to improve skills.

Develop and maintain positive relationships, both internal and external to CCHMC.

Motivate people and encourage teamwork.

Work well with others and fosters a positive team environment.

Use knowledge to drive innovation.

Prepare oral and written presentations.

Project Management

Lead the design, development, and implementation of new and enhanced EMR requests.

Develop and manage project plans and other project- related documentation for complex projects.

Manages multiple moderate to complex projects independently.

Determine the scope of complex projects.

Coordinate the appropriate resources needed.

Independently prioritize assigned tasks and projects.

Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues.

Independently works with cross functional teams to ensure proper integration.

Consult with and support the end user community to develop and validate requirements for system solutions.

Work with 3rd-party developers to review potential software development solutions for integrated build issues.

Manage Customer Relationships

Develop collaborative professional relationships with customer group and key stakeholders.

Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.

Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials.

Adhere to and promote continual adoption of change management policies and procedures.

Strong sense of personal accountability.

Model outstanding customer service behavior, including timely and effective follow-up with customers.

Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

JOB QUALIFICATIONS

Bachelor's degree in a related field OR equivalent combination of education and experience

5+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

Existing or current Epic certifications strongly preferred, especially in:

Cadence

Ambulatory

MyChart

ADT (nice to have but not required)

Hands-on experience working within at least one of the Epic modules listed above.

Ability to obtain the Epic Cheers certification within 3 months of hire (required).

Demonstrated experience supporting EMR workflows, clinical operations, or patient access processes in an Epic environment.

Proven ability to partner with clinicians, and Epic operational teams, with IT to translate workflows needs and deliver effective Epic solutions.

Familiarity with healthcare data standards, patient scheduling/registration concepts, and frontline end-user support.

Primary Location Remote

Schedule Full time

Shift Day (United States of America)

Department IS Digital Health

Employee Status Regular

FTE 1

Weekly Hours 40

• Expected Starting Pay Range *Annualized pay may vary based on FTE status $91, $116,688.00

Market Leading Benefits Including*:
Medical coverage starting day one of employment. View employee benefits here.

Competitive retirement plans

Tuition reimbursement for continuing education

Expansive employee discount programs through our many community partners

Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

Physical and mental health wellness programs

Relocation assistance available for qualified positions

• Benefits may vary based on FTE Status and Position Type

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

Recognized as one of America's Best Large Employers , America's Best Employers for New Grads (2025)

One of the nation's America's Most Innovative Companies as noted by Fortune

Consistently certified as great place to work

A Leading Disability Employer as noted by the National Organization on Disability

Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability