Inside Sales

Job Details

Experienced Georgetown, DE Full Time High School/ GED Negligible Day Sales

Job Posting Date(s)

11/06/2025

Description
Job Title:
Inside Sales

Reports To
Branch Manager

Pay Range
$19.23 to $44.53

FSLA Status
Non- Exempt

Summary
The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Role Responsibilities

• Present price, credit and terms in accordance with standard procedures and customers' profitability profile.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Fill requests for catalogs, information, or samples.
• Setup and maintain customer files.
• Communicate to the purchasing department any unexpected increases or decreases in demand for products.

Sales Ability/ Persuasiveness

• Confident and passionate about selling. Always closing and asking for the sale.
• Actively upsells customers on complimentary products beyond the original order.
• Sells and promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Understands and explains how the company differentiates from our direct and indirect competition.
• Promotes current programs and sales.
• Articulates product feature and functions clearly through verbal communication.
• Solves customer needs by recommending products or services that contribute to their level of satisfaction.
• Educates customers on how the organization differentiates from its competitors.
• Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers.
• Learns and demonstrates understanding of basic business analytic skills and their application to customers' businesses (e.g., builder, contractor, plumber, engineer, architect, etc.).
• Articulates the organization's value proposition within customer business situation.
• Incorporates the selling process within proposal writing and pricing models to match company expectations.

Customer Focus

• Adds value to customer and internal interactions by understanding the true needs of the customer and their business model.
• Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors.
• Organizes work time to maximize efficiency with a defined time management process.
• Drives the