SAP Project Manager

· Conducts regular / quarterly business review meetings with the customer to discuss the service quality.

· Delivers a quarterly balanced scorecard with KPI's to ensure overall customer satisfaction (performance review).

· Proposes and discusses improvement potential.

· Conducts service and business planning meetings to understand customer business needs.

· Explains aspects of overall cloud strategy and the growing portfolio to ensure adoption of S/4HANA and cloud standardization and to drive transformation towards Cloud Solutions.

Delivery Management:

· Orchestrates onboarding/transition projects

· Manages overall service/project delivery according to planned scope, budget and milestones

· Single point of contact for service and support requirements of the customer regarding SAP NS2 cloud solutions

· Supports delivery/operations teams to perform and drive root cause analysis to completion

· De-escalates critical customer situations

· Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable

· Supports the preparation of proposals, solution assessments and service scoping exercises

· Ensures feedback loop into development/operations unit

· Plans and manages customer release and maintenance activities (establish a customer IT calendar)

· Develops & implements quality plans for the customer

· Ensures service plan execution for Enhanced Managed Services and Cloud Application Services

· Creates and delivers monthly service reporting