Product Manager

We are seeking a dynamic
Product Manager / Business Analyst
to lead the
end-to-end design and delivery
of digital transformation initiatives across
Field Service, SiteTracker, Case Management, Billing, and CLM
domains. The ideal candidate will bridge business strategy and technology execution, driving
digital strategy, marketing enablement, and front-office transformation
through the Salesforce ecosystem and related platforms.

Key Responsibilities:

• Lead
  end-to-end solution design
  for
  Field Service, SiteTracker, Case Management, Billing, and CLM
  modules within the Salesforce ecosystem.
• Collaborate with stakeholders across
  sales, marketing, operations, and IT
  to gather, document, and prioritize business requirements.
• Define and manage
  product roadmaps
  , user stories, and acceptance criteria aligned with business goals and digital strategy.
• Drive
  digital transformation
  by modernizing front-office processes, enhancing customer experience, and aligning technology capabilities with business objectives.
• Work closely with solution architects and technical teams to ensure feasibility, scalability, and adherence to enterprise standards.
• Facilitate
  workshops, demos, and sprint reviews
  , ensuring clear communication between technical and business teams.
• Oversee
  functional testing, UAT, and deployment readiness
  to ensure smooth delivery.
• Provide data-driven insights and recommendations to improve business workflows and performance.
• Maintain alignment between product strategy, digital roadmap, and cross-functional stakeholder expectations.

Required Skills & Experience:

• 8+ years of total experience with
  5+ years in Product Management or Business Analysis
  .
• Proven experience with
  Salesforce
  , especially in
  Field Service
  ,
  Case Management
  , and
  CLM/Billing
  modules.
• Exposure to
  SiteTracker
  or equivalent project delivery management tools.
• Strong understanding of
  digital strategy
  ,
  marketing automation
  , and
  front-office transformation initiatives
  .
• Hands-on experience with
  process mapping, requirement documentation (BRD/FRD)
  , and
  Agile methodologies
  .
• Ability to translate business goals into
  functional and technical specifications
  .
• Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications:

• Experience in
  Telecom, Energy, or B2B SaaS
  domains.
• Salesforce certifications (Admin, Business Analyst, or Product Owner).
• Familiarity with
  integration platforms (MuleSoft, Dell Boomi, etc.)
  and
  data migration processes
  .
• Strong understanding of
  CLM/Billing workflows
  and
  contract lifecycle automation
  .